Vilma Brown

• Provided compassionate care to patients during traumatic events, utilizing active listening skills and offering emotional support when needed.
• Collaborated with interdisciplinary teams to optimize patient outcomes while maintaining high standards of safety and quality.
• Assisted physicians in providing accurate diagnoses during high-pressure scenarios using expert clinical knowledge combined with exceptional problem-solving abilities.
• Mentored junior nurses, fostering professional growth and promoting strong team environment within emergency department.
• Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
• Educated family members and caregivers on patient care instructions.
• Educated patients and answered questions about health condition, prognosis, and treatment.

• ED Charge RN and ED supervisor in ED that averages over 180 patients per day.
• Performs all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
• Performed lab tests and communicated results.
• Liaised between patients and physicians to ensure patient comprehension of treatment plans.
• Strong leader for nursing personnel assigned to unit/shift.
• Leads by example, will come in extra as ED staff nurse.

• Served as a role model for nursing students by demonstrating professionalism, ethical behavior, and effective communication skills in all interactions.
• Mentored nursing students during clinical rotations, offering support and guidance for professional development.
• Connected classroom knowledge to real-life scenarios during clinical rotations by guiding students through hands-on practice of essential nursing skills.
• Enhanced student clinical performance by providing thorough instruction and hands-on guidance in various nursing procedures.

• Effectively manage two urgent cares for the emergency department as evident by the increase of patient satisfaction scores, employee satisfaction scores and decreased patient throughput times.
• Oversee and managed 12 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
• Implemented voluntary call schedule for staff support on busy days.
• Monitored unit budget to ensure financial objectives were met.
• Maintained all confidential personnel files, license and CPR compliance records.

• Charge nurse in Emergency Room.
• Oversaw average of 180 patients per day.
• Performed all tasks with patient-centered focus while seeking opportunities for improvement of processes and treatments.
• Liaised between patients and physicians to ensure patient comprehension of treatment plans.
• Recorded patients' medical history, vital statistics and test results in medical records.
• Effectively managed clinical oversight for 43- ED bed unit.
• Trained new staff on policies and procedures performed in ED.
• Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.
• Assisted ED doctors with invasive and non-invasive procedures.
• Strong leader for nursing personnel assigned to unit/shift.

Was already functioning as ED Nurse Manager when Director left, opening up the opportunity to take on interim ED Director.

• Oversaw and managed 126 clinical and support staff in patient care activities while maintaining high level of staff morale and professionalism.
• Implemented new floor assignments based on evaluation of staffing requirements.
• Counseled and educated emergency room staff on policies and procedures.

• Staff and Charge RN of 26 bed ER until 2004 then 43 bed ER.
• Emergency Room RN.