Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vilma Diaz

Hollywood,FL

Summary

Dedicated scheduler adept in scheduling software and team coordination. Demonstrates meticulous attention to detail and a robust work ethic, driving service improvements and optimizing scheduling practices. Skilled in cross-departmental collaboration and technology implementation to achieve outstanding service delivery.

Overview

9
9
years of professional experience

Work History

Transit Scheduler

Broward County Transit
02.2022 - Current
  • Develop and manage efficient vehicle and crew schedules using HASTUS scheduling software.
  • Create and maintain accurate and timely rosters for transit operators.
  • Utilize various software tools for data analysis and runtime evaluation to optimize service performance.
  • Collaborate with other departments to identify and implement service improvements.
  • Ensure compliance with union agreements and contracts to ensure fair and equitable scheduling practices.
  • Create and publish GTFS feeds using HASTUS OIG scripts to ensure accurate and up-to-date transit data is available for public use.
  • Generate and manage files for CAD/AVL systems to improve operational efficiencies and real-time tracking capabilities.
  • Assist in the development and implementation of Standard Operating Procedures (SOPs) to standardize scheduling practices and enhance operational consistency.
  • Providing support to the IT department in troubleshooting software issues and implementing new technologies.

Fleet Service Agent

American Airlines
09.2021 - Current
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Participated in ongoing training programs to stay current on industry regulations and best practices.
  • Loaded and unloaded cargo efficiently, minimizing delays in aircraft boarding process.
  • Communicated effectively with pilots, dispatchers, and other airport personnel for seamless flight coordination.

Scheduling Manager

Limousines of South Florida
02.2018 - 02.2022
  • Oversee a team of dispatchers, ensuring efficient coordination and communication in daily operations.
  • Manage the scheduling of over 300 operators, ensuring optimal coverage and adherence to service requirements,
  • Develop and maintain Master Schedules, balancing operational needs with driver availability and preferences.
  • Approve time off requests, maintaining adequate staffing levels while accommodating employee needs.
  • Handle special projects related to scheduling and operational improvements, driving initiatives to enhance service delivery.
  • Review and analyze payroll for scheduling discrepancies, ensuring accuracy and resolving any issues promptly.
  • Utilize scheduling software and tools to streamline processes and improve scheduling accuracy,
  • Provide training and support to dispatchers and drivers on scheduling policies and procedures.

Ramp Agent

Spirit Airlines Inc.
01.2016 - 02.2018
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.

Education

High School Diploma -

Hallandale Adult Community Center
Hallandale, FL

Skills

  • Scheduling Software Proficiency
  • Attention to Detail
  • Team Leadership
  • Strong Work Ethic

Timeline

Transit Scheduler

Broward County Transit
02.2022 - Current

Fleet Service Agent

American Airlines
09.2021 - Current

Scheduling Manager

Limousines of South Florida
02.2018 - 02.2022

Ramp Agent

Spirit Airlines Inc.
01.2016 - 02.2018

High School Diploma -

Hallandale Adult Community Center

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Vilma Diaz