Vilma Roca
Riverside,CA
Summary
Housekeeping professional with a strong commitment to maintaining cleanliness and organization in various environments. Expertise in sanitizing high-risk areas, including bathrooms, with meticulous attention to detail. Proven ability to work collaboratively within a team to enhance guest satisfaction.
Overview
13
13
years of professional experience
Work History
Cook
McDonald's
Riverside, CA
06.2023 - 10.2024
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Adhered to food safety standards when storing and preparing foods.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Followed established procedures and requirements for safe food handling, storage and service.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Room Attendant
Hilton Hotel
Costa Mesa , CA
07.2011 - 01.2021
- Communicated effectively with team members about daily assignments and task progress.
- Responded promptly to requests from guests and other departments.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Participated in regular training sessions related to hospitality industry trends and best practices.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Followed safety procedures when using chemical cleaners and power equipment.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Replaced dirty linens with clean items according to established standards of quality control.
- Inspected all assigned rooms upon completion of cleaning duties.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Skills
- Room cleaning
- Safety compliance
- Team collaboration
- Customer service
- Time management
- Attention to detail
- Communication skills
- Problem solving
- Guest request handling
- Bed making proficiency
- Infection control
- Detail-oriented
- Professional appearance
- Housekeeping knowledge
- Safety procedures
- Disinfecting surfaces
- Dusting furniture
- Sweeping and mopping
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Cook
McDonald's
06.2023 - 10.2024
Room Attendant
Hilton Hotel
07.2011 - 01.2021