Vilma Rosales
Elections Process Coordinator
Bakersfield,CA
Summary
Highly efficient Elections Process Coordinator well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Detail-oriented and resourceful in completing projects and tasks well ahead of schedule. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Elections Process Coordinator
Kern County Elections Division
Bakersfield, CA
12.2018 - Current
- Manage ballot layout process and creation of sample and official ballots used for voting by over 430,000 voters in Kern County.
- Supervise and provide on-the-job instructions and training/seminars to permanent and temporary employees, coordinate schedules and review work performance for staff.
- Prepare and analyze reports on elections statistics.
- Assist with departmental budgeting.
- Analyze workplace practices to meet goals by specific deadlines and collaborate with other coordinators and higher level management to direct workflow and support operations.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Elections Process Clerk III
Kern County Elections Division
BAKERSFIELD, CA
11.2015 - 12.2018
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Lead clerk of proofreading sample and official ballots and other printed election material in both English and Spanish
- Record and proof audio material used for accommodating ADA voters
- Conduct media interviews for local Spanish language media outlets
- Received and routed business correspondence to correct departments and staff members.
- Interacted with customers by phone, email or in-person to provide information.
Customer Service Representative
Kern County Child Support Services
Bakersfield, CA
05.2015 - 10.2015
- Responded to a high volume of inquiries and addressed complaints from child support customers by using available resources and providing callers with appropriate programs and services
- Identified and assisted in finding solutions to any problems the child support customer may have had and documented interactions and procedures used
- Exhibited high energy and professionalism when dealing with clients and staff.
Office Services Assistant
Kern County Veterans Department
Bakersfield, CA
11.2012 - 05.2015
- Managed front desk area by welcoming and greeting veterans and visitors and responding to in-person requests.
- Confirmed appointments, communicated with clients and updated client records.
- Filled out and verified forms for clients and provided program information about the benefits the program granted upon approval.
- Answered high-volume of incoming calls; assisted in finding solutions to concerns and transferred calls to appropriate representative.
- Processed all incoming and outgoing mail.
- Monitored stock of office supplies to report shortages to management.
Education
No Degree - Paralegal Studies
Santa Barbara Business College - Bakersfield
Bakersfield, CA 10.2011 - 04.2012
High School Diploma -
Bakersfield High School
Bakersfield, CA 08.2005 - 06.2008
Skills
Effective communication (written and verbal)
Customer Service
Budget Planning
Organization – Prioritizing, collaboration, delegation
Microsoft: Word, PowerPoint, Excel, Outlook, Teams
Research and analysis
Objective
To secure a challenging position where I can fully utilize my training and skills, while making a significant contribution to the success of the company.
Timeline
Elections Process Coordinator
Kern County Elections Division
12.2018 - Current
Elections Process Clerk III
Kern County Elections Division
11.2015 - 12.2018
Customer Service Representative
Kern County Child Support Services
05.2015 - 10.2015
Office Services Assistant
Kern County Veterans Department
11.2012 - 05.2015
No Degree - Paralegal Studies
Santa Barbara Business College - Bakersfield
10.2011 - 04.2012
High School Diploma -
Bakersfield High School
08.2005 - 06.2008