Open To Work
Vimari Lopez
Manchester,CT
Work Preference
Summary
Detail-oriented Senior Receptionist with expertise in front desk operations and patient service. Skilled in optimizing appointment scheduling and enhancing operational workflows. Bilingual communicator recognized for fostering positive client relationships and ensuring high levels of customer satisfaction. Resourceful in managing multi-line telephone systems and complex recordkeeping, driving efficiency in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Senior Receptionist
A & E Cabinetry
East Hartford, Connecticut
07.2022 - 12.2025
- Managed front desk operations to ensure seamless visitor experiences.
- Coordinated appointment scheduling, enhancing client and staff accessibility.
- Answered multi-line phone system, directing calls with efficiency.
- Maintained office supplies and managed inventory effectively.
- Assisted in preparation of documents and materials for client meetings.
- Fostered positive client relationships through tailored, exceptional service.
- Processed customer payments accurately, ensuring seamless transactions.
- Implemented recordkeeping systems to enhance organization and traceability.
Patient Service Representative
First Transit
Hartford, Connecticut
03.2017 - 05.2020
- Managed patient inquiries and scheduled appointments to enhance operational workflow.
- Verified insurance details, collected payments, and scheduled patient appointments accurately.
- Assisted healthcare providers by relaying critical patient information promptly.
- Maintained accurate patient records in electronic health systems to ensure data integrity.
- Educated patients on services and insurance options to facilitate informed decisions.
- Resolved patient concerns to maintain high satisfaction levels.
- Coordinated transportation services for patients with mobility challenges, enhancing accessibility.
- Collaborated with team members to streamline processes and elevate service delivery.
Medical Records Specialist
UConn John Dempsey Hospital
Farmington, Connecticut
11.2016 - 01.2017
- Managed patient medical records with precision and adherence to HIPAA regulations.
- Reviewed documentation for completeness and accuracy before filing in electronic health record systems.
- Coordinated timely retrieval of records for healthcare providers and departments to support patient care.
- Trained staff on medical record systems and processes to improve accuracy and compliance.
- Assisted in audits of medical records, maintaining compliance with state regulations.
- Collaborated with clinical teams to streamline release of information requests, enhancing stakeholder satisfaction.
- Processed requests for patient medical files within designated deadlines, verifying accuracy of copies.
- Safeguarded patient information during data transfers, ensuring confidentiality and compliance.
Senior Medical Receptionist
Hartford HealthCare Rehabilitation Network
Hartford, Connecticut
02.2010 - 09.2016
- Coordinated communication between patients and healthcare providers, ensuring timely information exchange for better care decisions.
- Processed insurance verifications and addressed billing inquiries, enhancing service delivery and patient satisfaction.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations at all times.
- Managed patient check-in and appointment scheduling to optimize operational efficiency.
- Scheduled follow-up appointments using EHR systems, maximizing provider time and patient satisfaction.
- Trained new reception staff on office procedures and software systems to ensure consistency.
- Answered incoming calls, directing inquiries to appropriate personnel for efficient response.
- Collaborated with healthcare teams to streamline workflows, contributing to improved patient care efficiency.
Senior Medical Receptionist
Dr. Lauren Daman
Hartford, Connecticut
02.2001 - 06.2011
- Efficiently managed patient check-in and appointment scheduling processes.
- Coordinated communication between patients and healthcare providers, ensuring timely and accurate information exchange.
- Processed insurance verifications and resolved billing inquiries, facilitating smooth patient transactions.
- Maintained accurate patient records and ensured information integrity.
- Scheduled follow-up appointments using electronic health record systems.
- Handled confidential patient information in compliance with HIPAA regulations.
- Trained new reception staff on office procedures and software systems.
- Delivered exceptional customer service, contributing to increased patient satisfaction and loyalty.
Education
High School Diploma -
Bulkeley High School
Hartford06-1997
Skills
- Front desk management
- Appointment scheduling
- Multi-line telephone operation
- Insurance verification
- ICD-9 billing
- Payment collection
- CRM software proficiency
- MS Office applications
- Inventory management
- Mail handling
- 72 WPM typing
- Bilingual in English and Spanish with experience communicating with diverse clients
Timeline
Senior Receptionist
A & E Cabinetry
07.2022 - 12.2025
Patient Service Representative
First Transit
03.2017 - 05.2020
Medical Records Specialist
UConn John Dempsey Hospital
11.2016 - 01.2017
Senior Medical Receptionist
Hartford HealthCare Rehabilitation Network
02.2010 - 09.2016
Senior Medical Receptionist
Dr. Lauren Daman
02.2001 - 06.2011
High School Diploma -
Bulkeley High School