Vince Dao
Phoenix,AZ
Summary
Experienced project manager with a decade of expertise in managing cross-functional teams and 3 years as a Scrum Master. Strong capabilities in communication, problem resolution, and prioritizing tasks in high-pressure environments. Dedicated to achieving project goals and fostering team success. Seeking opportunities in organizations that value employee investment and product excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager
Renegade Solutions
Scottsdale, AZ
03.2025 - Current
- Develop streamlined workflows, tech stack, and operating system for three startup clients.
- Spearhead strategic projects (tech dev and biz dev) for those clients, from conception through completion.
- Establish project scopes and plans with clear deliverables, timelines, and budgets.
- Manage action items and deadlines to maintain project momentum and accountability.
- Lead remote project teams across different time zones to ensure efficient collaboration.
- Foster strong client relationships through effective communication and regular team meetings.
- Achieved an 85% project success rate through proactive issue resolution.
Project Manager & Scrum Master
Agate Software
Glendale, AZ
07.2024 - 03.2025
- Led $4M project with 10 analysts, developers, and testers for state client web application.
- Implemented Scrum framework, optimized Azure DevOps backlog, and reconstructed project schedules.
- Enhanced task efficiency by 25% through internal workflow improvements among project team.
Project Manager - Startup Operations
Yin & Yang Consulting
Phoenix, AZ
08.2022 - 06.2024
- Ran operations for my client's startups: customer research, product development, pricing, marketing, sales, and service.
- Built dashboards and reports with KPIs, revenue, lead conversion, retention rates
- Launched and operated 3 startup projects since 2022. Two of which are earning $10K/month over 2 years, and one $5K/month in 12 months
Project Manager - Software Development
Concord Servicing Inc.
Scottsdale, AZ
12.2019 - 08.2022
- Migrated 180+ B2B clients to new system while maintaining daily operations within 12 months.
- Project included vendor management, contract negotiation, software development, and client implementation
- New Sales Automation - re-programmed the process of acquiring new sales for 100+ clients; reduced 30% of time spent on manual labor
Project Manager - Call Center Operations
Uber, Inc.
Phoenix, AZ
05.2017 - 10.2019
- Executed shift transfers for 500+ agents among 8-10 teams across a 24/7 coverage schedule.
- Improved the shift transfer process using data from NPS score, performance metrics, and employee experience surveys
- Uber JUMP Project - built customer service team for the launch of Uber's JUMP scooters. Within 30 days we built a fully functional team of 30 agents supporting 10k customers
- Utilized data-driven approaches to refine operational efficiency and improve team dynamics.
Project Coordinator - Clinical Programs
MD24 House Call
Surprise, AZ
08.2015 - 05.2017
- Online Healthcare App - Developed a chronic care management program that served 200+ elderly patients within the first 6 months of launch
- Weekly Mental Wellness Class - Launched a clinician-supervised program that focused on mindfulness and breathwork for elderly patients
Education
B.A. - Psychology & Economics
Wabash College
Crawfordsville01.2015
Skills
- Waterfall Project Management: SMART goal setting, scope management, WBS, Gantt chart, budgeting, resource allocation, risk management, client relationship management
- Scrum-based SDLC practices: managing sprints with build-test-deploy cycle, stack ranking/prioritization, velocity vs capacity, backlog grooming, managing Scrum teams (analysts, developers, testers)
- PM Software: Microsoft Project, Smartsheet, Asana
- SLDC Software: JIRA, Azure DevOps
- Office Software: Google Suite Applications, Microsoft Office application, MS SharePoint
- Language: Bilingual in Vietnamese
Certification
- Certified ScrumMaster (CSM), ScrumAlliance
- Certified Associate in Project Management (CAPM), Project Management Institute (PMI)
Websites
Timeline
Project Manager
Renegade Solutions
03.2025 - Current
Project Manager & Scrum Master
Agate Software
07.2024 - 03.2025
Project Manager - Startup Operations
Yin & Yang Consulting
08.2022 - 06.2024
Project Manager - Software Development
Concord Servicing Inc.
12.2019 - 08.2022
Project Manager - Call Center Operations
Uber, Inc.
05.2017 - 10.2019
Project Coordinator - Clinical Programs
MD24 House Call
08.2015 - 05.2017
B.A. - Psychology & Economics
Wabash College