Vince Isenhoff
Hudsonville,MI
Summary
Reliable production professional ready to apply abilities and contribute to company success. Efficient in taking on any job and completing high-quality work. Experience using equipment such as Hilo's to transport materials and assist production teams.
Overview
12
12
years of professional experience
Work History
Mail Carrier
United States Post Service
Hudsonville, MI
10.2021 - Current
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail to residences and businesses, delivering to approximately 750 customers per shift.
Supervisor
The Home Depot
Wyoming, MI
09.2018 - 10.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance, coached and trained to improve weak areas and celebrate strong areas.
Supervisor
Teleperformance USA
Grand Rapids, MI
09.2017 - 09.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled escalated customer complaints, resolved issues to keep the customers happy.
- Evaluated employee performance, coached and trained to improve weak areas while celebrating strong areas.
- Interviewed, hired and trained new employees for call center positions.
Supervisor
Booking.com
Wyoming, MI
07.2010 - 09.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled escalated customer complaints and resolved issues to keep our customers satisfied.
- Evaluated employee performance and coached and trained to improve weak areas while celebrating strong areas.
- Mentored newly hired employees on internal processes and customer satisfaction.
- Interviewed, hired and trained new employees for call center positions.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Performed annual evaluations and reviews for large staff of employees.
Education
No Degree - Nursing
Grand Rapids Community College
Grand Rapids, MISkills
- Reading Comprehension
- Complex Problem-Solving
- Manufacturing Processes
- Coordinating Daily Operations
Timeline
Mail Carrier
United States Post Service
10.2021 - Current
Supervisor
The Home Depot
09.2018 - 10.2021
Supervisor
Teleperformance USA
09.2017 - 09.2018
Supervisor
Booking.com
07.2010 - 09.2017
No Degree - Nursing
Grand Rapids Community College
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