Vince Phouvy Sengmany
Sacramento,CA
Summary
Experienced professional with a passion for contributing to a dynamic team. Possessing strong customer service and interpersonal skills. Dedicated to driving productivity and fostering personal growth. Proven track record of delivering exceptional results. Committed to utilizing expertise to make a positive impact within an organization.
Overview
23
23
years of professional experience
Work History
Sales and Service Associate
United States Postal Service, USPS
09.2020 - Current
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
- Unloaded, loaded, and stocked merchandise.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Dealer
Parkwest Casino Lotus
10.2011 - Current
- Implemented policies and procedures for various table games, including Blackjack, Poker, Carnival games, PaiGow Poker and Baccarat.
- Managed game flow efficiently.
- Promoted positive customer interactions delivering a pleasant gaming experience.
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
Dealer
Red Hawk Casino
11.2008 - 10.2011
- Engaged guests to open new player card accounts by highlighting current promotions.
- Deep understanding of local gaming laws and attendant regulations.
- Maintained chip trays efficiently, informing the floor about low chip situations.
- Possess comprehensive knowledge of title 31 regulations.
Telesales /Tech Support/CMO
Verizon Wireless
09.2005 - 09.2010
- Achieved and surpassed monthly sales objectives and retention goals.
- Qualify and close prospective customers and recommend appropriate solutions with regard to customers’ needs, price plans, enhanced services, handsets and accessories
- Accurately process customer sales orders
Store Manager
SC Kiosks Inc.
06.2002 - 06.2005
- Established and maintained interpersonal relationships with employees
- Trained personnel in equipment use, utilizing knowledge of electronics and product sold
- Managed and motivated a sales team of five representatives to assist them to meet person sales goals and incentive compensation
Education
Class of 1999 -
Merritt Island High School
Merritt, FLAS - Management Information Systems
Brevard Community College
Cocoa, FL01.2004
Skills
- Highly dependable
- Excellent attention to detail
- Business Development
- Client Relationship Management
- Sales Best Practices
- Strong work ethic
- Performance goals
- Product knowledge
- Service recommendations
- Patience and tolerance
- POS experience
- Stock management proficiency
- Customer service excellence
- Multitasking and organization
- Excellent communication
- Listening skills
- Computer skills
- Workflow management
- Customer service
- Team collaboration
- Tech-Savvy
Timeline
Sales and Service Associate
United States Postal Service, USPS
09.2020 - Current
Dealer
Parkwest Casino Lotus
10.2011 - Current
Dealer
Red Hawk Casino
11.2008 - 10.2011
Telesales /Tech Support/CMO
Verizon Wireless
09.2005 - 09.2010
Store Manager
SC Kiosks Inc.
06.2002 - 06.2005
Class of 1999 -
Merritt Island High School
AS - Management Information Systems
Brevard Community College
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