Terrell Jenkins
Chester,NY
Summary
Dynamic postal professional with extensive leadership experience at the United States Postal Service. Proven track record in budget management and team supervision, enhancing operational efficiency and customer satisfaction. Skilled in problem-solving and proficient in Google Workspace, consistently delivering exceptional service and fostering a productive work environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Postmaster
United States Postal Service, USPS
Chester, NY
12.2012 - Current
- Supervised hiring, training, and performance evaluations of postal employees.
- Organized daily operations of postal facility to ensure efficiency.
- Prepared and managed budget while monitoring costs and revenue.
- Resolved customer complaints to improve service quality.
- Ensured safety and security standards for facility and mail handling processes.
- Compiled detailed reports on post office activities for management review.
Postal Supervisor
United States Postal Service, USPS
Middletown, New York
07.2006 - 12.2012
- Supervised daily operations of postal facility ensuring efficient workflow.
- Managed staff schedules and delegated tasks among team members.
- Trained new employees on postal procedures and customer service standards.
- Coordinated mail distribution processes to maintain timely delivery schedules.
City Letter Carrier
United States Postal Service, USPS
Albany , NY
12.2000 - 01.2006
- Delivered mail to residential and commercial addresses efficiently.
- Sorted incoming mail and packages for local distribution routes.
- Maintained accurate records of deliveries and pick-ups daily.
- Operated postal vehicles following safety and traffic regulations.
- Provided exceptional customer service during interactions with the public.
Education
Bachelor of Arts - Political Science
West Virginia University
Morgantown, WV05-2000
High School Diploma -
South Colonie Central High School
Colonie, NY06-1992
Skills
- Leadership and management
- Budget management
- Attention to detail
- Computer proficiency
- Cash handling
- Problem solving
- Google Workspace expertise
- Team supervision
- Customer service skills
- Office administration
Certification
Driver's License
Timeline
Postmaster
United States Postal Service, USPS
12.2012 - Current
Postal Supervisor
United States Postal Service, USPS
07.2006 - 12.2012
City Letter Carrier
United States Postal Service, USPS
12.2000 - 01.2006
Bachelor of Arts - Political Science
West Virginia University
High School Diploma -
South Colonie Central High School