Veteran services and program coordination professional with 20+ years of experience supporting veterans, service members, and military families through outreach, resource navigation, and strategic partnerships. Proven ability to serve as a liaison between government agencies, military installations, and community organizations. Experienced in coordinating programs, supporting policy-aligned initiatives, tracking performance metrics, and ensuring compliance with federal, state, and local requirements.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Senior Program Manager (Veteran & Workforce Programs)
Steer Bridge Strategies
01.2024 - 01.2026
Led workforce programs supporting 1,500+ transitioning service members, achieving 85% employment outcomes across assigned populations
Improved operational efficiency by 30% and increased stakeholder engagement by 40% through process optimization and data-driven program management
Coordinated and administered veteran-focused workforce programs across multiple stakeholders and service providers
Served as liaison between government agencies, employers, and community organizations to ensure coordinated delivery of services and resources
Conducted intake, needs assessments, and referrals to federal, state, and local programs including VA services
Tracked and reported performance metrics including participation rates, outcomes, and engagement levels
Collaborated with cross-functional teams to align program execution with federal, state, and local policy requirements
Delivered executive briefings translating program data into actionable recommendations
Ensured compliance with regulatory standards, reporting requirements, and program guidelines
Coordinated stakeholder meetings and communications, including agenda preparation, documentation, and follow-up actions
Supported implementation of program initiatives aligned with organizational and government strategic priorities
District Veterans Rehabilitation & Employment Career Advisor
Texas Veterans Commission
01.2018 - 01.2024
Managed a caseload of 200+ veterans annually, achieving approximately 85% successful employment outcomes through structured service plans
Delivered 60+ outreach briefings and workshops per year, supporting 500+ veterans annually and increasing program awareness and engagement
Provided direct coordination of services through intake, assessment, and referral processes
Served as liaison between veterans, the U.S. Department of Veterans Affairs, Fort Bliss, and community organizations
Conducted comprehensive needs assessments and developed individualized employment and service plans
Built and maintained partnerships with employers and community agencies to expand service access
Tracked service delivery metrics including intake volume, referral completion, and client outcomes
Collaborated with multidisciplinary teams to support joint initiatives involving military and community stakeholders
Ensured service delivery aligned with state and federal program policies and compliance requirements
Participated in stakeholder coordination efforts, supporting program planning, communication, and service integration
Assistant Director of Field Admissions / Outreach Coordinator
Redstone / Spartan College
01.2009 - 01.2018
Increased enrollment by 25% through strategic outreach, partnership development, and targeted engagement initiatives
Improved team productivity by 30% through performance coaching, process improvements, and operational leadership
Coordinated outreach and engagement with military installations and community organizations
Served as liaison between military education offices, students, and institutional leadership
Delivered presentations and briefings to increase awareness of education and career pathways
Assisted individuals with navigating education and training aligned with career goals
Developed and maintained partnerships to support program growth and outreach efforts
Tracked outreach activities and maintained records for reporting and evaluation
Supported program operations through coordination of events, communication efforts, and administrative functions
Ensured activities aligned with organizational policies and program objectives
Senior Non-Commissioned Officer
United States Army
01.1984 - 01.2008
Led and supervised teams of 20+ personnel, ensuring mission readiness and operational effectiveness in high-demand environments
Coordinated and executed training programs supporting 100+ service members, improving performance and readiness outcomes
Led personnel operations ensuring compliance with policies and procedures
Provided mentorship and support addressing professional and personal development needs
Coordinated training activities aligned with mission objectives
Maintained accountability of personnel, equipment, and operational resources
Ensured adherence to organizational policies, standards, and regulatory requirements