Vincent Astone
San Jacinto,CA
Summary
Dynamic and results-driven professional with extensive customer service experience at Walmart. Recognized for attention to detail and reliability, consistently achieving high satisfaction ratings. Proven ability to efficiently fulfill orders and resolve customer concerns, demonstrating strong interpersonal skills and product knowledge. Committed to maintaining a positive shopping environment and enhancing customer loyalty.
Overview
25
25
years of professional experience
Work History
Personal Shoper
Walmart
Hemet, CA
10.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Stocker/ Janitor/ Cashier
Del Taco
San Jacinto
10.2022 - 10.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
Gas Station Attendant
Circle K
Temecula, CA
12.2018 - 03.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Maintained inventory of all saleable items.
- Facilitated sales of services and goods.
Pest Control Technician
Rancho Pest Control
Temecula, CA
10.2009 - 12.2017
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
Laborer
Ashton Mobile Homes
Perris, CA
10.2000 - 07.2009
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Heavy lifting
- Product knowledge
- Physical stamina
- Strong interpersonal skills
- Teamwork and collaboration
- Excellent communication
- Teamwork
- Reliability
- Professional demeanor
Timeline
Personal Shoper
Walmart
10.2023 - Current
Stocker/ Janitor/ Cashier
Del Taco
10.2022 - 10.2023
Gas Station Attendant
Circle K
12.2018 - 03.2022
Pest Control Technician
Rancho Pest Control
10.2009 - 12.2017
Laborer
Ashton Mobile Homes
10.2000 - 07.2009