Vincent Ayala
Springfield,US
Summary
Leadership skills that have been demonstrated to improve patient outcomes and care. Professional with a strong track record, clinical skills, and a thorough understanding of utilization review. Highly skilled in assisting physicians and nurses with a variety of bedside procedures, as well as cleaning and restocking treatment areas and maintaining the highest levels of safety. Customer service Bilingual: English/Spanish Performance improvement Excellent work ethic Collaborative communicator Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Conscientious Healthcare professional offering over [Number] years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Baystate Health
04.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant
Planned Parenthood - Western Massachusetts Health Center
10.2021 - 04.2023
- Gathered information about the client's medical history, including medications, symptoms, and allergies
- Assisted physicians with patient follow-up
- Greeted patients and inquired about their well-being since their last visit
- Prepared lab specimens of blood, urine, stool, and sputum for diagnostic evaluation
- Got referrals and made them for future patients
- Gathered information on the medical history, drug history, complaints, and allergies of the clients
- Exam rooms and medical equipment were sanitized, restocked, and organized by me
- Updated the inventory, expiration, and vaccine logs in order to keep the tracking documentation up to date
- Phlebotomy experienced; venous punctures, capillary punctures, hemoglobin testing, RAPID hiv testing
- CPR certified through American Heart Association
- Registered medical assistant AAH
- ServSafe
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Service Champion
Taco Bell
10.2020 - 10.2021
- Contacted customers to suggest additional services or product purchases and to inquire about their needs or concerns after completing sales
- Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts
- Mastered Point-of-service (POS) computer for automated order taking
- Working with team members and customers to find workable solutions improved operations
- Built and maintained internal and external customer satisfaction
Server
Texas Roadhouse
03.2020 - 10.2020
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Was frequently complimented by customers for going above and beyond my normal responsibilities
- Kept an eye on guests for signs of intoxication and immediately alerted management
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Kept a high level of cleanliness and sanitation
- Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness
- Educated new employees on the restaurant's practices, culture, and procedures
- Serve food and drinks to guests based on my understanding of the menu and the customers requests
Education
Associate of Science - Health Sciences
Springfield Technical Community College
Springfield, MA07.2025
Associate of Arts -
Porter and Chester Institute
Chicopee, MA01.2021
High School -
Springfield High School of Commerce
Springfield, MA01.2018
Skills
- Customer service
- Bilingual: English/Spanish
- Performance improvement
- Excellent work ethic
- Collaborative communicator
- Privacy and Confidentiality
- Medical Records Management
- Regulatory Compliance
Certification
- HIPPA Guidelines
- CPR & First Aid Certified
Timeline
Registered Medical Assistant
Baystate Health
04.2023 - Current
Medical Assistant
Planned Parenthood - Western Massachusetts Health Center
10.2021 - 04.2023
Service Champion
Taco Bell
10.2020 - 10.2021
Server
Texas Roadhouse
03.2020 - 10.2020
Associate of Science - Health Sciences
Springfield Technical Community College
Associate of Arts -
Porter and Chester Institute
High School -
Springfield High School of Commerce
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