VINCENT BELLUCCI
MOSSYROCK,WA
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
8
8
years of professional experience
Work History
Service Technician
FIFE RV CENTER
03.2021 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
Service Technician
RV COUNTRY
05.2018 - 03.2021
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
FOREMAN, TECHNICIAN
FIFE RV CENTER
08.2015 - 05.2018
- Inspected completed work to verify quality standards and compliance with criteria.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Checked equipment to determine if maintenance was required.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Established clear priorities and production quality standards.
- Scheduled job assignments for staff to monitor progress and performance.
Education
WINNEBAGO RV TRAINING
INDIANA GED -
Valley High School
Las Vegas, NV06.1984
Skills
- Expertise in Installations
- Attention to Detail
- Preventive Maintenance
- Hand Tool Knowledge
- Valid Driver's License
- Testing and Analysis
- Equipment Inspection
- Power Tool Proficiency
- Service Ticket Accuracy
- Verbal and Written Communication
- Professional and Courteous
- Technician Assistance
- Troubleshooting Abilities
- Diagnosis and Troubleshooting
Timeline
Service Technician
FIFE RV CENTER
03.2021 - Current
Service Technician
RV COUNTRY
05.2018 - 03.2021
FOREMAN, TECHNICIAN
FIFE RV CENTER
08.2015 - 05.2018
WINNEBAGO RV TRAINING
GED -
Valley High School
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