Vincent Cao
Houston,Texas
Summary
Accomplished IT professional with a proven track record, adept at leading teams to deliver projects efficiently and implementing cutting-edge solutions like AI technologies to optimize workflows. Skilled in Project Management and fostering professional relationships, consistently achieving project milestones with excellence.
Overview
13
13
years of professional experience
Work History
Junior IT Helpdesk
YourTechGuys
08.2011 - 08.2012
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Provided basic end-user troubleshooting and desktop support.
Network Engineer
YourTechGuys
08.2012 - 01.2018
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Provided network support services for devices such as Switches, Firewalls, Routers, and other hardware such as Cisco and Sonicwall.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Created VPN infrastructure and allowed for secure remote connections.
- Managed servers for Windows Hyper-V and VMWare.
Senior Engineer
IT Matters Inc.
03.2018 - 08.2020
- Oversaw company's entire network and related policies covering use, maintenance and infrastructure.
- Configured, tested and maintained LAN/WAN components and connections.
- Installed and configured network security solutions such as VPNs, Firewalls and intrusion detections and mitigation tools.
- Led planning and technical design activities for routine operations and special projects.
- Assisted with implementation and support of network monitoring tools.
IT Manger/Team Leader
IT Matters Inc.
08.2020 - 11.2022
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Oversaw projects to ensure completion in timely and efficient manner.
Projects Manager
V3 Technologies
01.2023 - Current
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed project plans identifying key issues, approaches and performance metrics.
- Managed projects from procurement to commission.
- Planned, designed, and scheduled phases for large projects.
Education
University of Houston
Houston, TX06.2012
Skills
- Cloud and Local backups
- Hyper-V, VMWare, and Citrix
- Cisco, Sonicwall, and more
- Office 365 Admin
- Accounting software's such as SAGE and Quickbooks
- AI Technologies to optimize workflows
- Cyber Security and Antivirus
- Managed Firewalls, Switches, and Routers
- IP Management including VLANS, VOIP, WLAN
Timeline
Projects Manager
V3 Technologies
01.2023 - Current
IT Manger/Team Leader
IT Matters Inc.
08.2020 - 11.2022
Senior Engineer
IT Matters Inc.
03.2018 - 08.2020
Network Engineer
YourTechGuys
08.2012 - 01.2018
Junior IT Helpdesk
YourTechGuys
08.2011 - 08.2012
University of Houston
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