Vincent Carbone
Indian Orchard,MA
Summary
Resilient Correctional Officer skilled in maintaining security and peace in high-stress environments. Known for productivity and efficiency in task completion, managing time effectively to meet all job requirements. Specialized skills include conflict resolution, emergency response coordination, and inmate behavior modification strategies. Excel at communication, empathy, and leadership, crucial for fostering safe correctional facilities.
Overview
3
3
years of professional experience
Work History
Correctional Officer
Hamden County sheriffs Office
Ludlow , MA
06.2023 - Current
- Enforced Hampden County Sheriff's Office rules and regulations while maintaining a safe environment for inmates and staff.
- Responded to emergency situations such as code blues or disturbances with appropriate force measures.
- Maintained order in the Hampden County Sheriff's Office by monitoring inmate behavior and intervening when necessary.
Customer Service Representative
Planet Fitness
Springfield, MA
05.2022 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
HVAC Assistant
Dee Serves
Agawam, Massachusetts
09.2021 - 05.2023
- Assisted in installing, repairing and maintaining HVAC systems.
- Performed preventive maintenance on heating, ventilation and air conditioning equipment to ensure optimal performance.
- Repaired and replaced defective parts of HVAC systems as needed.
- Inspected HVAC components for proper operation and functionality.
Education
High School Diploma -
Roger L. Putnam Vocational Technical Academy
Springfield, MA06-2022
Skills
- Dependable and Hardworking
- Scheduling
- Reliable and consistent
- Problem Resolution
- Excellent problem solver
- Firearm operations trained
Timeline
Correctional Officer
Hamden County sheriffs Office
06.2023 - Current
Customer Service Representative
Planet Fitness
05.2022 - 05.2023
HVAC Assistant
Dee Serves
09.2021 - 05.2023
High School Diploma -
Roger L. Putnam Vocational Technical Academy