Vincent Concepcion-Pineda

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Inspected dishes and utensils for cleanliness.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.

• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
• Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
• Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Provided friendly, courteous service to create memorable moments for guests.
• Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
• Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.

Having been a houseman for 6 years and leading Harbor Lights' houseman team for 5, I performed a wide range of duties involving the establishment's event halls and restaurant/bars.

Such duties included:

• Coordinating and delegating team members to successfully and promptly set up weddings, showers, and other events.
• The physical setting up of such event spaces which enforced the mechanical and logistical knowledge of proper equipment use, that being room space, tables, chairs, linens, stereo systems, etc.
• Good encouraging team work and communication skills.
• Prioritizing a customer or guest's experience on the property or at an event.
• Allowing myself and my team to assist in the restaurant and bar areas of the business:
• Running food/ bussing tables (when needed)
• Hosting (when needed)
• Barbacking (when needed)
• Having a general knowledge on food and kitchen safety and the operations of a kitchen
• Having a general knowledge on various alcoholic drinks