Tyler Lord
kent
Summary
Motivated sales and customer service professional with experience in membership sales, customer outreach, and relationship development across fitness and service-focused industries. Skilled in cold calling, lead generation, and delivering client-centered presentations. Completed a Bachelor's degree in Sports & Entertainment Management bringing a strong academic foundation and a passion for driving revenue and engagement in the professional sports and Business sector.
Overview
5
5
years of professional experience
Work History
Waitstaff Server
Oddfellas Pub & Eatery
Auburn, WA
09.2025 - Current
- Managed food and beverage orders efficiently, ensuring timely delivery to enhance dining experience.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Fitness Sales
LA Fitness
Kent, WA
12.2024 - 03.2025
- Sold fitness memberships and upsold personal training packages; consistently met/exceeded monthly sales quotas.
- Led outbound campaigns (calls, emails, walk-ins), converting new leads into long-term members.
- Managed client onboarding and delivered personalized tours—mirroring hospitality seat sales.
Customer Service / Sales Associate
Super Supplements
Federal Way, WA
10.2024 - 12.2024
- Advised customers, upselling nutrition products by identifying key needs—akin to selling premium hospitality options.
- Handled POS transactions, cash management, store opening/closing.
Waitstaff Server
Olive Garden
Chandler, AZ
06.2023 - 02.2024
- Delivered high-touch hospitality in fast-paced settings—parallel to executive seat hosting.
- Built rapport with groups, managed high-volume service, supported cross-functional teams.
Customer Service Representative
EōS Fitness
Scottsdale, AZ
04.2023 - 07.2023
- Greeted clients, addressed inquiries, and resolved account issues—enhancing member experience.
- Promoted and sold memberships; supported sales team during facility peaks.
Waitstaff Server
Red Lobster
Myrtle Beach, SC
05.2022 - 08.2022
- Delivered high-touch hospitality in fast-paced settings—parallel to executive seat hosting.
- Built rapport with groups, managed high-volume service, supported cross-functional teams.
Warehouse Assistant
North Pole Coffee Roasting Co.
Fairbanks, AK
10.2020 - 08.2021
- Oversaw inventory logistics, invoice creation, and delivery coordination.
- Developed operational discipline and attention to precision.
Education
B.S. - Sports & Entertainment Management
Grand Canyon University
AZ06.2025
Skills
- Membership Sales
- Prospecting
- Presentation & Negotiation Skills
- Relationship Building & Account Management
- Time Management & Flexible Scheduling
- Team Collaboration
- Microsoft Office
- Lead tracking tools
- Presentation platforms
- Customer service
- Friendly, positive attitude
- Guest engagement
Timeline
Waitstaff Server
Oddfellas Pub & Eatery
09.2025 - Current
Fitness Sales
LA Fitness
12.2024 - 03.2025
Customer Service / Sales Associate
Super Supplements
10.2024 - 12.2024
Waitstaff Server
Olive Garden
06.2023 - 02.2024
Customer Service Representative
EōS Fitness
04.2023 - 07.2023
Waitstaff Server
Red Lobster
05.2022 - 08.2022
Warehouse Assistant
North Pole Coffee Roasting Co.
10.2020 - 08.2021
B.S. - Sports & Entertainment Management
Grand Canyon University