Summary
Overview
Work History
Education
Skills
Timeline
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Vincent Contreras

San Antonio

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.


Overview

12
12
years of professional experience

Work History

Pest Control Technician

Ecolab
05.2019 - Current
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.

Customer Service Representative

Xerox
01.2016 - 04.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

IBEX Global
04.2013 - 08.2016
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked effectively in fast-paced environments.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Southwest Prepatory
San Antonio
05-2010

Skills

  • Data entry
  • Critical thinking
  • Call center experience
  • Route management
  • Problem resolution
  • Computer proficiency

Timeline

Pest Control Technician

Ecolab
05.2019 - Current

Customer Service Representative

Xerox
01.2016 - 04.2018

Customer Service Representative

IBEX Global
04.2013 - 08.2016

High School Diploma -

Southwest Prepatory

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Vincent Contreras