Vincent Cope
Spring Hill,TN
Overview
17
17
years of professional experience
Work History
End User Engineer
Vanderbilt University Medical Center
05.2019 - Current
- Provide support for all Mobile Devices enrolled in Microsoft Endpoint Manager for VUMC employees, Internal Support Providers, VUMC IT, Health IT, and NTT Data.
- Create and Maintain technical documents for support personnel and end users.
- Create and Maintain all of our builds for functionality and security.
- Worked with different departments across VUMC to create custom builds to meet their needs.
- Migrated all of our build from VMware Airwatch to Microsoft Endpoint Manager.
Desktop Technician
DelekUS
06.2018 - 05.2019
- Installed/Configured computers and Laptops for new hires
- Created AD accounts
- Terminated AD accounts
- Provided support for various types of software
- Provided support for various types of computers.
Project Team/Team Lead/Project Manager
Dell/NTT
10.2015 - 06.2018
- Installed/Configured Computers, Printers, and Laptops for departments receiving new equipment
- Scheduled and Led new department setups for installing various laptops, desktops, printers, and software
- Led the NTT Maintenance Team on maintaining and setting up of new mobile devices.
- Team Lead for NTT Tiger Project Team.
- Provided de-escalation support
Helpdesk
CSC/FCG
04.2008 - 03.2014
- Assisted clients with hardware/software issues
- Trained New Hires for supporting various clients
- Created AD/Meditech accounts
Education
TCAT -
TCAT
McMinnville, TNSkills
- Hardware
- Software
- Mobile Devices
- Team Lead
- Project Manager
Timeline
End User Engineer
Vanderbilt University Medical Center
05.2019 - Current
Desktop Technician
DelekUS
06.2018 - 05.2019
Project Team/Team Lead/Project Manager
Dell/NTT
10.2015 - 06.2018
Helpdesk
CSC/FCG
04.2008 - 03.2014
TCAT -
TCAT
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