Vincent DeMatteo
Portland,CT
Summary
Accomplished Customer Service Supervisor with a proven track record at Bozzutos, adept in team leadership and conflict resolution. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional cash handling and effective communication skills. Achieved significant improvements in team efficiency and customer service quality.
Overview
2
2
years of professional experience
Work History
Customer Service Supervisor
Bozzutos
Portland, CT
01.2023 - Current
- Manage a team of front-end cashiers.
- Selling lottery tickets, cigarettes, and products to customers.
- Answer every phone call the store receives.
- Manage large sums of money that the store uses for daily operations.
- Overseeing cashiers' breaks.
- Product returns, voids, exchanges.
- Professionally managing and responding to dissatisfied customers, as well as customers who need help or have questions.
Education
High School Diploma -
Citizens High School
Fleming Island, FL02-2025
Skills
- Customer service
- Team leadership
- Cash handling
- Product returns
- Conflict resolution
- Sales techniques
- Effective communication
- Multitasking and organization
Accomplishments
- I got promoted to Customer service supervisor from cashier within the first 6 months for my exceptional effort, customer service skills and ability to follow instructions. The promotion also came with a small raise.
Affiliations
- I enjoy exercising, weight lifting, sports and walks with my dog.
- I enjoy following sports.
- I also enjoy learning new things everyday.
- I occasionally do landscaping and snow work as a side hustle.
Timeline
Customer Service Supervisor
Bozzutos
01.2023 - Current
High School Diploma -
Citizens High School
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