VIncent Estrada
403 Buttercup Creek Blvd Apt T3
Summary
Dynamic Team Lead with a proven track record at Young Williams CSS, excelling in talent acquisition and performance improvement. Skilled in conflict resolution and strategic planning, I fostered a high-performing team environment, enhancing productivity and customer satisfaction through effective training and mentorship. Committed to operational excellence and employee development.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
12
12
years of professional experience
Work History
Team Lead
Young Williams CSS
10.2023 - Current
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
Lead Administrator/Lead CSR
Maximus
10.2017 - 08.2023
- Maintained personnel records and updated internal databases to support document management.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Video Production Teacher
YMCA Daycare
01.2016 - 08.2016
- Helped students explore concepts with engaging, learning-focused activities.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Shifted between formal and informal methods of teaching to keep students engaged.
Vendor
Anderson Merchandisers, LLC
01.2014 - 05.2014
- Met sales goals by offering excellent customer service.
- Answered questions and assisted customers with item selection and location.
- Set up displays and signage to attract customers and boost sales.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
High School Diploma -
Lee V Pollard
Corona, CASkills
- Trend tracking
- Performance monitoring
- Work assignment delegation
- Talent acquisition
- Operations management
- Change management
- Task delegation
- Employee training
- Deadline management
- Conflict resolution
- Resource allocation
- Employee evaluation
- Workflow management
- Human resources management
- Performance improvement
- Strategic planning
- Quality control
- Risk management
- Complaint resolution
Accomplishments
- Collaborated with team of 10 in the development of New Hire reporting.
- Achieved a rebid through effectively helping with on a state contract.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
Timeline
Team Lead
Young Williams CSS
10.2023 - Current
Lead Administrator/Lead CSR
Maximus
10.2017 - 08.2023
Video Production Teacher
YMCA Daycare
01.2016 - 08.2016
Vendor
Anderson Merchandisers, LLC
01.2014 - 05.2014
High School Diploma -
Lee V Pollard