Vincent Ferrara
Scotch Plains,USA
Summary
Dedicated IT Technician with hands-on experience in maintaining office IT systems and supporting end-users. Proficient in diagnosing hardware and software issues, configuring networks, and ensuring seamless system operations. Known for patient troubleshooting, effective communication, and a strong commitment to enhancing IT infrastructure.
Overview
5
5
years of professional experience
Work History
IT Technician
Pony Express Screenprinting
Waterbury, CT
03.2020 - 10.2024
- Ensured 99% uptime for office PCs, networks, and mobile devices through effective management and maintenance.
- Resolved over 50 technical support requests monthly, significantly reducing downtime by troubleshooting various issues.
- Configured IT setups for video conferencing tools (Zoom) and enhanced productivity for team collaborations.
- Ensured data reliability through error-checking protocols, checksum validation, RAID configurations, and regular backup audits.
- Experience using ddrescue, and EaseUS for data recovery from failing HDDs, including logical corruption and sector-level imaging.
Education
Bachelor of Science - Computer and Information Systems
DeVry University
New Brunswick, NJ08.2023
Skills
- Proficient in Windows OS
- Hardware diagnostics and repair
- Network administration (LAN/WAN)
- Help desk operations
- End-user support services
- Cloud Solutions (Microsoft Azure)
Hobbies & Interests
- Cooking: Enjoy experimenting with recipes and exploring diverse cuisines to enhance culinary skills.
- Game Development: Passionate about designing and creating video games using Unreal Engine, including scripting, level design, and 3D modeling.
- Computer Building: Skilled in assembling custom PCs and optimizing hardware configurations for performance and efficiency.
Timeline
IT Technician
Pony Express Screenprinting
03.2020 - 10.2024
Bachelor of Science - Computer and Information Systems
DeVry University