Vincent Fonseca
West Covina,CA
Summary
Dedicated professional with extensive experience in supervising technicians and managing client relationships. Known for strong analytical skills and emotional intelligence, consistently driving improvements in service delivery and equipment reliability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Aerospace Propulsion Technician
SpaceX
Hawthorne, California
07.2025 - Current
- Collaborated with engineers to identify and resolve propulsion system issues, enhancing system reliability.
- Assembled and installed propulsion components, ensuring optimal functionality of spacecraft systems.
- Conducted routine inspections, verifying adherence to safety and compliance standards.
- Maintained accurate records of testing procedures and results.
Service Supervisor
Auto-Chlor Systems
01.2021 - 07.2025
- Supervised 5 employees and scheduled shifts.
- Monitored team's performance and provided feedback.
- Supported training and development of team members to enhance skills and knowledge.
- Handled customer complaints and inquiries.
- Implemented strategies to address customer needs and resolve concerns, contributing to high customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Oversaw daily progress and work quality, providing guidance and direction to service technicians for improved service delivery.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Updated account information to maintain customer records.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
HVAC Technician
Ree Mechanical
02.2020 - 12.2020
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Traveled to job sites for both scheduled and emergency appointments.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Replaced bearings, pump seals and packing.
- Worked overtime, holidays and weekends to accommodate company needs.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
Sales/Service Technician
Auto-Chlor System
08.2017 - 01.2020
- Developed preventive maintenance procedures and schedules for all on-site equipment.
- Provided information to customers regarding repair or service options.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Cold called business leaders to initiate inclusion in sales strategies.
- Elevated customer purchasing experiences to promote steady revenue.
- Demonstrated in-depth understanding of company policies and products.
Installation Technician
A-1 delivery co/appliances
06.2015 - 07.2017
- Instructed customers on how to properly operate, care for and configure appliances.
- Recognized by management for providing exceptional customer service.
- Ordered supplies, tools and equipment such as gas lines and drillbits.
- Disassembled broken and defective equipment to facilitate repairs.
- Encouraged purchase of warranty programs when buying appliances, helping boost overall sales.
- Maintained knowledge of products to educate customers on available appliance options and model variations.
Education
High School Diploma -
Coronado High School
West Covina, CA5 2013
Skills
- Service management expertise
- Preventive maintenance techniques
- Troubleshooting skills and analysis
- Expertise in tools usage
- Precision in measurements
- Safety regulations compliance
- Knowledge of construction practices
- Support in technical issues
- Oversight of technicians' work
- Budgeting for projects effectively
- Conflict resolution skills
- Communication in technical contexts
Certification
Certificate of training 2018
(In recognition of completion of the Auto-Chlor System)
High Quality Service Training Program
- EPA Certified type ll, lll
Hobbies
Community involvement
Feeding homeless as a tradition every Thanksgiving.
Dancing
Deep Sea Fishing
Timeline
Aerospace Propulsion Technician
SpaceX
07.2025 - Current
Service Supervisor
Auto-Chlor Systems
01.2021 - 07.2025
HVAC Technician
Ree Mechanical
02.2020 - 12.2020
Sales/Service Technician
Auto-Chlor System
08.2017 - 01.2020
Installation Technician
A-1 delivery co/appliances
06.2015 - 07.2017
High School Diploma -
Coronado High School