Summary
Overview
Work History
Education
Skills
Websites
Certification
Honors Awards
Timeline
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Vincent Glass

Coordinator
Colorado Springs,CO

Summary

Versatile coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.

Overview

8
8
years of professional experience
2
2
years of post-secondary education
8
8
Certifications

Work History

Customer Service Coordinator

Keysight Technologies
08.2022 - Current
  • Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
  • Explained charges, fees, terms of sales, and service agreements to over 50 customers daily.
  • Submitted 6 process improvement implemented department wide
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Collected, validated, and distributed information to employees.

Vice President of Student Government

Pikes Peak State College
05.2022 - 08.2022
  • Create and implements student connections in order to increase student interactions and involvement
  • Work with inter-departmental leaders to inform, educate and bring awareness to students of events happening on all 3 campuses
  • Delegates and creates projects for other council members to enhance student life.
  • Scheduled meetings with teachers and administrators to discuss student concerns and needs.
  • Served as class spokesperson, liaising between students, parents and school administrators.

Student Services Coordinator

Pikes Peak State College
01.2018 - 05.2022
  • Coordinate the activation of student accounts to be able to receive funding via FASFA and scholarships
  • reestablish access to community and personal resources
  • Schedule pick ups and deliveries with Feeding America for community food pantry
  • Train new work studies
  • Increase utilization of community table by 480 percent.
  • Discovered the need for additional community resources and establish partnership with Single Stop.
  • Supported student social, emotional, and academic development.

Administrative Assistant

Waste Not Recycling Inc
07.2016 - 01.2018
  • Provided administrative support to ensure efficient operation of the offsite office
  • Answered phone calls, scheduled meetings, and supported visitors
  • Maintained polite and professional communication via phone, e-mail.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.

Education

Bachelors of Applied Science, Emergency Services Administrator - Emergency Services Administrator

Pikes Peak State College
Colorado Springs, CO
01.2022 - Current

AGS Degree, General Studies - Emergency Management

Pikes Peak State College
Colorado Springs, CO
07.2024 - 05.2024

Skills

Cross-Agency Coordination

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Certification

Basic Incident Command System for Initial Response - FEMA, IS-00200.C

Honors Awards

Deans list - Pikes Peak State College (May 2022)

Timeline

AGS Degree, General Studies - Emergency Management

Pikes Peak State College
07.2024 - 05.2024

Customer Service Coordinator

Keysight Technologies
08.2022 - Current

Vice President of Student Government

Pikes Peak State College
05.2022 - 08.2022

Bachelors of Applied Science, Emergency Services Administrator - Emergency Services Administrator

Pikes Peak State College
01.2022 - Current

Student Services Coordinator

Pikes Peak State College
01.2018 - 05.2022

Administrative Assistant

Waste Not Recycling Inc
07.2016 - 01.2018
Vincent GlassCoordinator