Vincent Gravano
Moncks Corner,SC
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Desktop Support Technician for Lindenhurst Public School District
Artilus, Inc.
04.2023 - 09.2024
- Collaborate with educators and administrators to ensure seamless technology integration and support, including basic troubleshooting, imaging, and deployment of devices and software applications
- Ensured compliance with district policies and procedures related to technology use and security
- Working jointly with other members of the IT department to implement new technology initiatives and ensure that all technology systems are working effectively
- Create and organize devices in Active Directory Users and Computers, add devices to specific collections in SCCM, and update our Print Script to allow networked printing capabilities throughout the school district
- Implementation of Two-Factor Authentication and Two-Step Verification across all district-wide user accounts
- Mapping and installation of new WAPs to meet Wi-Fi needs
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
Bokkeeper
KeyFood Supermarket
04.2018 - 03.2023
- Managing associate lunch breaks and union-mandated breaks.
- Ensuring compliance with closing procedures.
- Maintaining sanitary and maintenance standards.
- Monitoring the currency levels for cashiers and customer self-checkout lanes.
Education
BS in Security Systems -
Farmingdale State College
12.2022
Skills
- Active Directory
- Remote Support
- Software Installation
- Technical Documentation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved various ClearTouch which led to user satisfaction.
Certification
- AWR 389- Cyber Incident Response for Police, Fire, and EMS Personnel
- AWR 403- Examining Advanced Persistent Threats
- AWR 399- Detecting and Responding to a Cyber Attack
- AWR 395- Cybersecurity in the Workplace
- Official (ISC)² Certified in Cybersecurity (CC)
Timeline
Desktop Support Technician for Lindenhurst Public School District
Artilus, Inc.
04.2023 - 09.2024
Bokkeeper
KeyFood Supermarket
04.2018 - 03.2023
BS in Security Systems -
Farmingdale State College
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