Vincent Hemesath
San Diego,CA
Summary
Results-driven professional with a proven track record of success in restaurant operations management and over 12 years of experience. Skilled in leveraging customer insights and conducting root cause analysis to enhance overall customer experience. Proficient in designing and implementing effective customer incentive and retention programs to drive client loyalty. Consistently surpasses sales goals and excels in the art of upselling. A dedicated and motivated individual committed to delivering exceptional results for both customers and the business
Overview
6
6
years of professional experience
Work History
Assistant General Manager
The Brigantine, Inc.
08.2017 - Current
- Assisted in opening the property which included restaurant lay out, staffing, inventory, and training
- Achieved a $35 million profit in 2021 and exceeded $40 million in profit in 2022. Projected to exceed $43 million in 2023.
- Experience in the implementation and application of Toast and other POS systems to increase sales.
- Spearheaded the execution of property events generating over $2 million annually.
- Evaluations for all front of house staff
- Efficiently lead and groom a team of 8 managers to help better their overall performance to achieve our expectation.
- Manage a diverse pool of schedules of over 150 employees with an eye for coverage. Staffing based on sales, patterns and labor costs.
- Responsible for most in store HR procedures and questions
- Led the talent acquisition department actively involved in conducting interviews, hiring, and onboarding.
Education
High School Diploma -
San Diego City College
San Diego, CASkills
Leadership
Quality Customer Service
Employee interaction
Inventory
Thorough Analysis of Sales Reports
General IT for certain POS systems
Over 12 years of experience in the restaurant industry encompassing multiple roles and responsibilities
Timeline
Assistant General Manager
The Brigantine, Inc.
08.2017 - Current
High School Diploma -
San Diego City College
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