Solanch Galvez Borjas
San Leandro,CA
Summary
Experienced and results-driven General Manager with a strong background in leading teams, optimizing operations, and enhancing customer satisfaction. Proven expertise in project management, budget planning, and fostering community partnerships. Eager to leverage leadership and organizational skills to drive success in a dynamic management role.
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Skilled Assistant General Manager talented at maximizing business success. Contributes to culture of streamlining operations and increasing team productivity to bolster sales performance. Honed focus on customer satisfaction to improve organizational outlook.
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Organized Assistant General Manager knowledgeable in recruiting staff and handling customer complaints. Creates and implements effective marketing and promotional campaigns to exceed company expectations. Oversees employee performance and tracks weekly progress to achieve defined objectives.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
SSP AMERICA
06.2025 - Current
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Coordinated staff schedules to optimize workforce productivity and resource allocation.
- Assisted in training new employees on company policies and operational procedures.
Manager
Lazy Dog Restaurant & Bar
04.2023 - Current
- Directed daily operations, leading a team of 35+ employees in achieving operational goals and maintaining high standards of service and cleanliness.
- Oversaw financial functions including budgeting, inventory control, and cost management, ensuring profitability and financial targets were consistently met.
- Managed staff scheduling, training, and performance evaluations to promote team development and enhance service quality.
- Ensured compliance with all health, safety, and regulatory standards, achieving excellent ratings during inspections.
- Handled customer complaints and conflict resolution, consistently ensuring positive customer experiences, and fostering long-term relationships.
- Coordinated with local vendors, suppliers, and community partners to improve restaurant services and expand the business's presence in the community.
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Monitored team productivity and performance to support goals.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Communicated plans and actions to meet departmental goals.
General Manager
Black Bear Diner
01.2010 - 10.2023
- Team Cross Trainer, Assistant Manager, Supervisor, Lead Server and General Manager.
- Estimated the daily food consumption and placed orders with suppliers, accordingly, ordered utensils and contacted merchants regarding their supplies on a regular interval.
- Trained new staff; delineated their responsibilities and restaurant work ethics.
- Managed different areas of restaurant operations such as customer relations, vendors' relations and inventory control.
- Specialized in training and motivating new staff regarding their work & responsibilities.
- Opened several locations as part of the franchise.
- Built and maintained relationships with vendors and suppliers.
- Recruited team members to maintain adequate staffing levels.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Used customer feedback for improving operations and building brand loyalty.
- Monitored store performance and identified opportunities for improvement.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
- Used computerized inventory system to plan and manage adequate inventory levels.
- Executed sales and operational activities, producing results that met or exceeded business plan.
- Recruited team members for maintaining adequate staffing levels according to projected sales.
- Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.
- Identified areas of improvement within existing systems and developed action plans for implementation.
- Oversaw budgeting activities, monitored expenses and analyzed variances from plan.
- Prepared staff work schedules and assigned specific duties.
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
General Manager & Bartender
Mas Fuego
03.2020 - 09.2021
- Trained new staff; delineated their responsibilities and restaurant work ethics.
- Managed different areas of restaurant operations such as customer relations, vendors' relations and inventory control.
- Overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service.
- Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the bank's performance.
- Implemented new procedures and technologies that improved efficiency and streamlined operations.
- Coordinated staff training sessions to ensure compliance with company policies and procedures.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
- Used computerized inventory system to plan and manage adequate inventory levels.
- Executed sales and operational activities, producing results that met or exceeded business plan.
- Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.
- Directed recruitment efforts, hiring qualified personnel while maintaining diversity objectives.
Education
High School Diploma -
San Leandro, CAChabot College -
Chabot College
HaywardUniversity of Phoenix -
University of Phoenix
OaklandSkills
- Marketing
- Project Management
- Budget Planning
- Communication
- Problem-solving
- Customer-Oriented
- Leadership
- Organizational Skills
- Team Leadership
- Operational Excellence
- Staff training
- Customer service
- Inventory management
- Budgeting
- Operational compliance
- Team leadership
- Conflict resolution
- Performance evaluation
- Scheduling optimization
- Vendor relations
- Problem solving
- Effective communication
- Time management
- Analytical thinking
- Decision making
- Customer relationship management (CRM)
- Employee relations
- Operations oversight
- Strategic planning skill
- Budget control
- Staff management
- Business operations
- Employee scheduling
Languages
Spanish, Bilingual
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Timeline
Assistant General Manager
SSP AMERICA
06.2025 - Current
Manager
Lazy Dog Restaurant & Bar
04.2023 - Current
General Manager & Bartender
Mas Fuego
03.2020 - 09.2021
General Manager
Black Bear Diner
01.2010 - 10.2023
High School Diploma -
Chabot College -
Chabot College
University of Phoenix -
University of Phoenix