Sierra Ivan

• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.

• Managed unboxing of new merchandise, ensuring restocking in eye-catching displays.

• Demonstrated product features and explained the benefits of each model.

• Participated in store meetings to discuss upcoming events or promotions.

• Provided accurate information about products, pricing, availability, product uses and services offered.

• Built relationships with customers by engaging them in friendly conversations.

• Resolved escalated customer complaints or queries promptly and efficiently.

• Conducted comprehensive training sessions for new employees on standard procedures.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Kept reception area clean and neat to give visitors positive first impression
• Confirmed appointments, communicated with clients and updated client records
• Answered central telephone system and directed calls accordingly
• Resolved customer problems and complaints
• Responded to inquiries from callers seeking information
• Managed multiple tasks and met time-sensitive deadlines
• Corresponded with clients through email, telephone or postal mail

• Filed claims with vision and medical insurance companies to garner payment for optical services
• Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences
• Instructed patients on proper insertion, removal and cleaning techniques for contact lenses
• Recorded Type measures accurately and placed orders with eyeglass manufacturers
• Adjusted and repaired new and previously purchased frames to satisfy customer demands

• I help educate business owners of the value of offering accident, short-term disability cancer, etc
• Coverage to their employees
• I assist business owners in saving money on FICA taxes annually by having voluntary employee benefits in place
• Assist current Aflac policyholders with filing claims and answering any questions they have about their policy

• I was part of a door to door sales team
• I would engage with customers, find out issues or complaints they had with their windows, record the data, and schedule an appointment for our foreman to give them a price on replacing windows
• I would have to use the sales tactics taught in training and the new ones I discovered every day to engage with and convince the customer it would be helpful to have their windows looked at

• Greet patients in person and by phone
• Data entry from the prescription into the computer software to be verified by pharmacist
• Counting each medication with speed and accuracy
• I would call patients insurance companies to resolve insurance or billing issues
• I would assist customers with a smile and answer any questions they would have about their medications
• I would follow HIPPA laws for patient privacy
• Contribute to the team to provide the best customer service for each and every patient

• I was responsible for all front of house duties
• These duties included taking guests' orders
• Cash handling and giving them their proper change
• Serving guests food, and operating the to-go station
• I communicated with the kitchen about the orders or changes that needed to be made
• Waited on guests tables and made sure they were fully satisfied with their meals
• I was also responsible for making sure the restaurant was a presentable dining environment for guests by; bussing tables, cleaning, stocking bathrooms, and picking up trash around the restaurant

• In my position I was responsible for taking guests orders
• Operating the cash register
• Preparing product (ice cream)
• Serving guests in a timely manner
• Keeping work spaces clean, tidy, sanitized and stocked
• Keeping the guest areas clean and presentable