Vincent Jasper
Hesperia,CA
Summary
Tech-savvy Project Support Specialist offering 4-year background troubleshooting and resolving complex information technology problems by conducting technical root cause analysis and providing viable solutions. Adept in technology optimization and offering unparalleled support proficiency, I excelled at CatholicismRocks Inc. by enhancing system performance and collaborating effectively across departments. My expertise spans from cybersecurity administration to demonstrating a blend of technical acumen and teamwork, committed to minimizing system downtime and quickly resolving various issues. I consistently deliver results beyond expectations.
Overview
4
4
years of professional experience
Work History
Tech Support
CatholicismRocks Inc.
04.2021 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Collaborated with internal departments to coordinate and manage end-user technical issues and functional support.
- Installed and provided technical support for equipment.
- Offered technical assistance to support front-line teams with daily operations and special projects.
- Provided daily technical support to both internal and external customers, answering routine questions and escalating complex issues to specialists for further troubleshooting.
- Provided technical support to training department, quickly fixing hardware and software issues affecting computers and systems.
- Performed technical support and troubleshooting services to optimize system performance.
- Performed numerous administrative and technical support functions that enhanced website effectiveness.
- Provided quality technical support for product or service via telephone or live chat.
- Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
- Provided technical guidance and support to team members.
Retail Store Clerk
Walgreens
07.2024 - 09.2024
- Performed inventory control, such as checking expiry dates, removing tags, damaged or opened goods, and returning merchandise to designated areas.
- Organized sales floor merchandise, shelves, racks, and bins for optimal appearance.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Responded promptly to requests for assistance and spills.
- Worked with floor team and managers to meet wide range of managers needs.
- Learned duties for various positions and provided backup at key times.
Education
No Degree - Computer And Information Systems
Victor Valley College
Victorville, CACybersecurity Certificate - Cyber Security
University of California, Berkeley
Berkeley, CA09-2024
GED -
Hesperia Adult Education
Hesperia, CA07-2021
Skills
- Tech support collaboration
- Technical Support Proficiency
- On-site technical support
- AV technical support
- Technology optimization
- Technical understanding
- Technical support and assistance
- Desktop technical support
- Software development
- Information security
- Backup and recovery management
- Web development
- Cybersecurity administration
- Help desk support
- Cyber security protocols
- Network security architecture
- Security vulnerability assessment
- Data entry
Timeline
Retail Store Clerk
Walgreens
07.2024 - 09.2024
Tech Support
CatholicismRocks Inc.
04.2021 - Current
No Degree - Computer And Information Systems
Victor Valley College
Cybersecurity Certificate - Cyber Security
University of California, Berkeley
GED -
Hesperia Adult Education
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