Vincent Kiyite
Albuquerque,NM
Summary
Banking professional with extensive experience at First Financial Credit Union, excelling in customer service and financial planning. Proven track record in team supervision and compliance auditing, enhancing member engagement and satisfaction. Recognized for implementing effective trainings that improved staff performance and retention, fostering a culture of excellence and support. Proven ability to manage account services, handle financial transactions, and support senior management in optimizing processes. Known for collaborative teamwork and adaptability to dynamic banking environments, with reliable organizational and multitasking skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Full Service Representative
First Financial Credit Union
Albuquerque, NM
08.2018 - Current
- Assisted members with inquiries, ensuring prompt and accurate responses to enhance customer satisfaction.
- Processed loan applications and account transactions, maintaining high levels of accuracy and compliance.
- Trained new management and staff on credit union policies and systems, fostering a culture of knowledge sharing and support.
- Resolved complex member issues through effective problem-solving techniques, improving service efficiency.
- Implemented feedback mechanisms for continuous improvement in service delivery and member engagement strategies.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to members s at all times.
- Mentored team members, providing guidance and support as needed while helping them develop their member service skills.
- Supervised daily operations of teller team, ensuring adherence to policies and procedures.
- Monitored cash flow and managed vault operations to minimize discrepancies and risks.
- Conducted regular performance evaluations, providing constructive feedback for staff development.
- Collaborated with management to develop training materials that enhanced employee knowledge retention.
- Increased employee retention by providing ongoing coaching, feedback, and professional development opportunities for teller staff.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Completed monthly and quarterly reports for senior management.
- Facilitated training sessions on best practices in auditing and regulatory compliance.
- Supervised and guided employees during audits to safeguard accuracy.
- Developed financial plans for clients, addressing individual needs and goals
- Assisted clients with budgeting and cash flow management.
- Assisted clients in navigating challenging financial situations.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
General Laborer
KT BLACK SERVICES
Albuquerque, NM
01.2016 - 08.2018
- Operated machinery to complete tasks efficiently and safely.
- Assisted in loading and unloading materials from trucks for timely distribution.
- Collaborated with team members to streamline workflow processes and improve efficiency.
- Supported skilled tradespeople by providing assistance in framing, roofing, and drywall installation.
- Installed, maintained, and repaired electrical systems in residential and commercial settings.
- Inspected wiring, fixtures, and connections to comply with local codes and regulations.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
GENERAL MANAGER
CARLS JR
Gallup, NM
01.2014 - 12.2016
- Oversaw daily restaurant operations to ensure optimal service and guest satisfaction.
- Trained and mentored staff on best practices for customer engagement and food safety.
- Developed and implemented efficient inventory management systems to reduce waste.
- Analyzed sales trends to adjust menu offerings and enhance profitability.
- Conducted regular performance evaluations, providing constructive feedback for continuous improvement.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
Education
GED -
Gallup High
Gallup, NMGED -
UNM
Gallup, NMSkills
- Financial planning
- Team supervision
- Regulatory compliance
- Member engagement
- Loan processing
- Compliance auditing
- Performance evaluation
- Cash handling and management
- Staff training and development
- Multitasking Abilities
Certification
- CNP - Certified Notary Public
- Certified Financial Counselor, First Financial
Timeline
Senior Full Service Representative
First Financial Credit Union
08.2018 - Current
General Laborer
KT BLACK SERVICES
01.2016 - 08.2018
GENERAL MANAGER
CARLS JR
01.2014 - 12.2016
GED -
Gallup High
GED -
UNM