Vincent Lathrop
Ottumwa,IA
Summary
Experienced leadership professional with strong background in team management and operational efficiency. Skilled in coordinating tasks, streamlining processes, and fostering collaborative environment to achieve company goals. Known for adaptability and reliability in dynamic settings. Proficient in communication, problem-solving, and strategic planning.
Overview
10
10
years of professional experience
Work History
Sales Associate
Menards
Ottumwa, IA
07.2019 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Department Manager
Menards
Ottumwa, IA
02.2013 - 08.2018
- Supported team in daily operations by learning procedures and protocols.
- Assisted in managing inventory to ensure stock availability and organization.
- Collaborated with colleagues to streamline communication and improve workflow efficiency.
- Engaged customers to provide exceptional service and address inquiries promptly.
- Participated in training sessions to enhance product knowledge and operational skills.
- Assisted in scheduling staff shifts to optimize coverage during peak hours.
- Contributed to team meetings by sharing insights on enhancing customer experience.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
Clerk
Kum & Go
Ottumwa, IA
02.2012 - 02.2013
- Supported team in daily operations by learning procedures and protocols.
- Collaborated with colleagues to streamline communication and improve workflow efficiency.
- Engaged customers to provide exceptional service and address inquiries promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured cleanliness and organization of store displays to promote a welcoming environment.
Education
Associate of Applied Science - Criminal Justice
Indian Hills Community College
Ottumwa, IA05.2019
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Team management
- Willing to learn
- Attention to detail
- Excellent communication
- Customer service
Timeline
Sales Associate
Menards
07.2019 - 10.2021
Assistant Department Manager
Menards
02.2013 - 08.2018
Clerk
Kum & Go
02.2012 - 02.2013
Associate of Applied Science - Criminal Justice
Indian Hills Community College