Vincent Magaro
Conway SC,NC
Summary
Results-driven Guest Experience Supervisor with a strong background in complaint handling and guest relations management. Proven ability to enhance operational efficiency and train staff to deliver exceptional service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Experience Supervisor
S.A.F.E. Management
Las Vegas, NV
06.2021 - 05.2023
- Supervised daily operations to enhance guest satisfaction and operational efficiency.
- Trained and mentored staff on best practices for delivering exceptional guest service.
- Developed and implemented training programs to improve team performance and engagement.
- Resolved guest complaints swiftly, ensuring a positive experience and fostering loyalty.
- Streamlined the check-in process for a more efficient and welcoming arrival experience to guests.
- Enhanced guest satisfaction by consistently delivering exceptional customer service and exceeding expectations.
Safety Director
Las Vegas Electric LLC.
Las Vegas, NV
11.2018 - 05.2023
- Developed and implemented safety training programs for staff, ensuring compliance with regulations.
- Conducted regular safety audits to identify hazards and enforce corrective actions.
- Collaborated with project managers to integrate safety protocols into operational workflows.
- Analyzed incident reports to identify trends and recommend process improvements.
- Streamlined communication channels between departments for reporting potential hazards or unsafe conditions, enabling prompt action and resolution.
- Conducted thorough investigations into workplace accidents, identifying root causes and implementing corrective actions to prevent future occurrences.
Education
OSHA Outreach Instructor
University of California San Diego
San Diego, CA2017
EMT-Paramedic - Emergency Medicine Paramedicine
St. Joseph Paramedic Institute
Lancaster PA1990
Skills
- Complaint handling
- Sales support
- Guest relations management
- Brand representation
- Verbal and written communication
Accomplishments
- Achieved 1.4 million manhours without a lost time injury by completing accident and injury preventive policies and procedures with accuracy and efficiency.
Affiliations
- American Society of Safety Professionals
- VFW
- American Legion
- Beirut Veterans Of America
- Red Cross
- Marine Corps Association
Certification
- EHS - Environmental Health and Safety Professional
- OSHA Authorized Instructor Training - 2027
Timeline
Guest Experience Supervisor
S.A.F.E. Management
06.2021 - 05.2023
Safety Director
Las Vegas Electric LLC.
11.2018 - 05.2023
OSHA Outreach Instructor
University of California San Diego
EMT-Paramedic - Emergency Medicine Paramedicine
St. Joseph Paramedic Institute