Vincent M. DeSantis
Wilbraham,USA
Work Preference
Summary
Analytical operations leader with a strong track record in driving revenue growth and enhancing productivity. Built and mentored high-performing teams while fostering strategic relationships with stakeholders. Delivered operational improvements that consistently exceeded company objectives and increased market presence.
Overview
16
16
years of professional experience
Work History
SR MGR Consumer Group
T-Mobile USA
Wilbraham, Massachusetts
07.2021 - Current
- Coordinated communication between stakeholders to facilitate project updates and feedback.
- Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Guided change management initiatives to ensure smooth adoption of new business practices.
- Oversaw performance evaluations to ensure team alignment with business objectives.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
- Facilitated team meetings and workshops to align on goals and strategies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
Senior Account Manager
T-MOBILE USA
East Hartford, USA
01.2015 - Current
- Lead and direct team of 6 direct reports for territory of 6 New England states, 30 accounts, and 60 locations.
- Collaborated on marketing campaigns with headquarters and assigned territory, driving 30% annual revenue growth in New England market and increasing local community awareness of brand.
- Offer strategic insight for positive client experiences, and coach on performance and technique to maximize marketing campaigns, develop loyal client base and exceed sales goals.
- Constructed strategic and tactical action plans, leveraging existing customer base to consistently exceed monthly and yearly sales goals.
- Established and supported indirect/third-party retail distribution channels through partnerships based on local market share information and developed training initiatives for retailers, enhancing product understanding and customer experience.
- Manage and coordinate budgeting and forecasting.
- Ensure proper staffing and resource availability.
- Pioneered high-level projects, directing market 100% store compliance during roll out, conducting internal associate training, and collaborating with corporate headquarters and third-party vendors, maintaining timeliness.
Corporate Store Manager
T-Mobile USA
West Springfield, USA
01.2011 - 01.2015
- Utilized KPI reports, identifying strengths and opportunities in sales, spearheading training initiatives for sales team, driving store productivity 500%.
- Led location #1 in audits scores within company, leading to reducing expenses 43%.
- Recruited, trained, and scheduled employees to enhance customer experiences and meet financial objectives aligned with corporate budgets and sales goals.
- Managed 15 direct reports, fostering teamwork and achieving operational goals.
- Established training location to support 32 third-party locations, improving customer experience and increasing brand awareness.
- Generated 500 customer acquisitions, through referral program within location.
- Ensured process efficiency, proper resource management, adherence to company policies.
- Developed multiple associates into leadership roles by using company training programs, generating solid employee retention and talent pool.
Education
Master of Science - Early Childhood Education
Westfield State University
Westfield, MA05-2024
Bachelor of Business Management -
Western New England University
Springfield, MASkills
- Project management
- Budget forecasting
- Salesforce
- Smartsheet
- Stakeholder communication
- Cross-functional communication
- Strategic planning
- Employee development
- Team leadership
- Performance management
- Employee development
- Succession planning
- Succession planning
Timeline
SR MGR Consumer Group
T-Mobile USA
07.2021 - Current
Senior Account Manager
T-MOBILE USA
01.2015 - Current
Corporate Store Manager
T-Mobile USA
01.2011 - 01.2015
Master of Science - Early Childhood Education
Westfield State University
Bachelor of Business Management -
Western New England University