Vincent Mercogliano
Port Jefferson Station,NY
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
34
34
years of professional experience
Work History
Owner
Grillin Villain Food Truck And Catering
2020.01 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Owner
Blue Moon Deli And Catering
2009.08 - 2020.04
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Fleet Service Crew Chief/Manager
American Airlines
2001.09 - 2019.02
- Managed team according to company standards and compliance requirements.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Trained all team members on key roles to maintain flexibility.
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
- Ensured compliance with industry regulations through diligent recordkeeping and adherence to established protocols.
- Solved complex problems quickly through effective collaboration with team members from various departments and disciplines.
- Supervised crew in daily inspections, troubleshooting, and preventive maintenance on [Type] aircraft.
- Maintained high levels of productivity by setting clear expectations and monitoring progress throughout each project.
- Collaborated with other supervisors to address workflow challenges and develop innovative solutions.
Ramp Operations
Trans World Airlines
1990.01 - 2001.09
- Improved ramp operations by implementing efficient scheduling and team coordination.
- Improved ramp operations efficiency by streamlining processes and implementing new procedures.
- Oversaw daily ramp operations, maintaining smooth flow of aircraft movement and minimizing downtime.
- Enhanced ramp operations efficiency by implementing streamlined processes and procedures for aircraft handling.
- Increased safety standards through consistent training and adherence to regulations for ramp operations.
- Reduced delays with proactive monitoring of weather conditions and adapting ramp operations accordingly.
- Handled challenging situations effectively under pressure, maintaining professionalism at all times during ramp operations.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Streamlined ramp operations by coordinating efficiently with ground crew, pilots, and air traffic control.
- Implemented safety procedures for ramp operations, leading to a decrease in workplace accidents and injuries.
Education
Bachelor of Arts - Accounting, Computer Science
SUNY Old Westbury
Old Westbury, NY06.1984
Bachelor of Arts - Computer And Information Sciences
Iona College
New Rochelle, NY06.1982
High School Diploma -
Baldwin Senior High School
Baldwin, NY06.1981
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
- Business Planning
- Strategic Planning
- Project estimating
Timeline
Owner
Grillin Villain Food Truck And Catering
2020.01 - Current
Owner
Blue Moon Deli And Catering
2009.08 - 2020.04
Fleet Service Crew Chief/Manager
American Airlines
2001.09 - 2019.02
Ramp Operations
Trans World Airlines
1990.01 - 2001.09
Bachelor of Arts - Accounting, Computer Science
SUNY Old Westbury
Bachelor of Arts - Computer And Information Sciences
Iona College
High School Diploma -
Baldwin Senior High School
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