Vincent Miles
Toms River,NJ
Summary
Diligent analyst with a proven track record in troubleshooting and maintaining complex systems, ensuring optimal equipment operation that drives significant improvements in efficiency and reliability. Expertise in problem-solving and technical diagnostics is demonstrated through effective management of network and firewall incidents. A strong commitment to enhancing system performance and reliability underpins all professional endeavors, contributing to seamless operational continuity. Adaptable and detail-oriented, consistently seeking innovative solutions to complex technical challenges.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Backend L1 Technician
Digacore Technology Consulting
Lakewood, NJ
05.2025 - Current
- Reduced downtime by proactively identifying potential technical issues and implementing preventive measures.
- Provided remote support for a wide range of technologies, ensuring consistent service quality across all platforms.
- Mentored junior technicians, sharing best practices and contributing to a knowledgeable support team.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Diagnosed and troubleshot hardware, software and network issues.
- Optimized firewall performance through continuous monitoring and fine-tuning of settings and rules.
- Spearheaded the successful migration of firewalls to a new platform, resulting in improved functionality and efficiency.
Fast Team Technician
Digacore Technology Consulting
Lakewood, NJ
07.2024 - 05.2025
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Troubleshoot Approximately 30-40 client tickets daily.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Certification - Cybersecurity
Rutgers University
New Brunswick, NJ03.2024
Associate of Science - Engineering
Ocean County College
Toms River, NJ05.2017
Skills
- Network troubleshooting
- Network systems installation
- Network security
- Experience with Azure
- Experience with Azure Security
- LAN and WAN control
Certification
- CompTIA Security+
- Splunk Core Certified User, Currently Pursuing
- Azure Cloud Administrator, Currently Pursuing
Timeline
Backend L1 Technician
Digacore Technology Consulting
05.2025 - Current
Fast Team Technician
Digacore Technology Consulting
07.2024 - 05.2025
Certification - Cybersecurity
Rutgers University
Associate of Science - Engineering
Ocean County College