Vincent Netherton
Clarksville,TN
Summary
Experienced Customer Service Representative with a proven track record of delivering exceptional customer service across various concerns and tasks. Seeking a challenging position to leverage creativity and communication skills in providing top-notch service and exceeding customer expectations. Motivated Armed Guard with 7 months of experience, eager to expand skillset and take on rewarding new challenges. Committed to personal growth and making a positive impact on the companies I am involved with
Overview
7
7
years of professional experience
1
1
Certification
Work History
Armed Security Officer
Associated Protective Services
Nashville, TN
08.2024 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed overnight patrols of up to 9 locations on a single night
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
Back of House Team Member
Chic-Fil-A
Clarksville, TN
03.2024 - 10.2024
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Assisted with training new BOH staff members on established processes and goals.
Admin support specialist
Air ESSENTIALS LLC
Clarksville, TN
10.2017 - 10.2023
- Job duties include answering incoming customer calls, scheduling, dispatching, account updates, part orders, and insurance authorizations along with day-to-day office tasks to include filing, inventory, responding to customer emails
COURTESY CLERK
Fry’s food store/Kroger INC
Glendale, AZ
10.2017 - 06.2019
- Job duties include front end customer service, assisting customer with items, restocking go backs, attending carts in lot
Education
Armed Guard Certificate -
05.2023
High School dIPLOMA -
Deer Valley HS
GLENDALE, az05.2019
Skills
- Excellent writing and communication skills
- High-customer service skills
- Ability to handle 90 calls daily
- Exhibited attention to detail both in an office setting and while out on patrols
- Trained in Deescalation tactics as well as self defense techniques
- Able to operate in high stress environments effectively
- Trained in CPR techniques
- 5 years experience in both Boxing and Muay Thai
Certification
Armed security certificate
Dallas law certificate
Timeline
Armed Security Officer
Associated Protective Services
08.2024 - Current
Back of House Team Member
Chic-Fil-A
03.2024 - 10.2024
Admin support specialist
Air ESSENTIALS LLC
10.2017 - 10.2023
COURTESY CLERK
Fry’s food store/Kroger INC
10.2017 - 06.2019
Armed Guard Certificate -
High School dIPLOMA -
Deer Valley HS