Vincent Powers
Senior Claims Adjuster
Oldsmar,FL
Summary
Driven insurance professional, prepared to bring extensive experience in claims analysis and resolution. Proven track record in handling intricate cases with precision and ensuring fair settlements. Valued team player with focus on results, known for adaptability and reliability and experienced with evaluating insurance claims and determining appropriate actions, utilizing analytical skills to assess damage and liability. Strong understanding of policy coverage and effective negotiation techniques.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ADR Adjuster
Slide Insurance
Tampa, FL
11.2022 - Current
- Examined claims forms and other records to determine insurance coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Participated in ongoing professional development opportunities to maintain current knowledge of insurance laws, regulations, and best practices within the field of claims adjustment.
- Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
- Developed comprehensive reports outlining investigation findings, settlement recommendations, and supporting evidence for use in both internal reviews and external negotiations.
- Analyzed information gathered by investigations to report findings and recommendations.
- Contributed to team success by participating in regular training sessions, sharing best practices, and assisting new adjusters.
- Leveraged strong negotiation skills to resolve claim disputes, resulting in favorable settlements for both the company and policyholders.
- Increased overall productivity by managing a large caseload while maintaining strict attention to detail and accuracy in documentation.
- Negotiated fair settlements on behalf of the company for property damage claims while mitigating financial risk exposure.
Property Field Adjuster
Heritage Insurance
Tampa, FL
12.2019 - 11.2022
- Collaborated cross-functionally with underwriting teams to review policies for accuracy before issuing final determinations on coverage applicability.
- Enhanced company reputation by providing exceptional customer service, leading to increased client referrals and repeat business.
- Developed strong relationships with local contractors, expediting repair work for policyholders and resulting in faster claim resolutions.
- Maintained compliance with state regulations and company policies through continuous professional development and training sessions.
- Streamlined workflows by implementing time-saving processes, allowing for more efficient handling of high-volume caseloads.
- Mentored junior adjusters in proper claim handling techniques, fostering growth within the team and improving overall performance levels.
- Contributed to the development of company training materials, sharing expertise on best practices within the field adjusting industry.
- Reduced fraudulent claims by conducting thorough investigations and identifying inconsistencies in reported damages.
- Increased efficiency in claim processing by utilizing industry-standard software for documentation and communication.
- Negotiated fair settlements, maintaining positive relationships with all parties involved.
- Coordinated with legal counsel during litigated claims, providing necessary documentation and expert testimony when required.
- Improved customer satisfaction by promptly addressing property damage claims and providing accurate assessments.
- Collaborated with contractors to ensure timely repairs and restoration of properties, minimizing downtime for clients.
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Property Desk Adjuster
Heritage Insurance
04.2017 - 11.2022
- Managed a high volume of claims, prioritizing cases based on urgency and complexity to ensure timely resolution.
- Demonstrated adaptability by managing various types of property claims, ranging from minor residential damages to large-scale Fire losses.
- Achieved high levels of accuracy in damage assessments by thoroughly reviewing property inspection reports and estimates.
- Assisted clients in understanding complex insurance terms and coverage options, effectively addressing their concerns and guiding them through the claims process.
- Improved overall department efficiency by contributing innovative ideas during team meetings aimed at streamlining processes or enhancing client services.
- Enhanced customer satisfaction by efficiently managing property claims and providing timely updates on case progress.
- Maintained compliance with industry regulations while processing claims, ensuring accurate documentation and adherence to company guidelines.
- Developed strong relationships with clients by demonstrating empathy and understanding during difficult times of loss or damage to their properties.
- Conducted thorough investigations of reported losses, gathering essential information from policyholders to accurately determine coverage eligibility.
- Mitigated fraud risks by investigating suspicious claims thoroughly, identifying inconsistencies or red flags that warranted further examination before payout approval was granted.
- Worked closely with underwriting teams to evaluate risk exposure for potential clients'' properties based on previous claim history analysis.
- Assisted in training new adjusters on company procedures, sharing best practices for efficient claims management.
- Collaborated with legal teams to resolve disputed claims by providing thorough documentation of case details and evidence supporting final decisions.
- Collaborated with other adjusters, contractors, and appraisers to effectively coordinate property inspections and repair efforts.
- Negotiated fair settlements by carefully analyzing repair cost estimates and maintaining open lines of communication with all parties involved.
Claims Team Leader
Heritage Insurance
12.2021 - 09.2022
- Submitted timely and accurate assessments of team performance to leadership with identification of areas of opportunity and outlined steps required to improve outcomes.
- Communicated with staff, leaders and peers to coordinate successful collaboration with other departments.
- Conducted file reviews, field re-inspections and staff ride alongs to assess staff accuracy and compliance.
- Managed high volume of claims while maintaining strict adherence to company policies and industry regulations.
- Established a positive work environment through effective communication and teamwork.
- Mentored junior team members to improve their skills and advance within the organization.
- Reduced claims backlog by prioritizing tasks and effectively allocating resources.
- Presented monthly reports on team performance metrics, highlighting achievements as well as areas requiring continued focus or improvement.
- Handled escalated customer complaints, resolving issues promptly and professionally to maintain client satisfaction levels.
- Conducted regular audits of claim files to ensure quality control measures were being adhered to consistently across the team.
Education
No Degree -
St. Petersburg College (SPC)
Clearwater, United States 05.2001 -
Skills
Claims investigation
Damage assessment
Policy interpretation
Decision-making
Critical thinking
Team collaboration
Active listening
Multitasking and organization
Attention to detail
Innovation and creativity
Settlement negotiation
Litigation resolution
Claims investigations
Insurance policy knowledge
Teamwork and collaboration
Investigation techniques
Certification
AIC
Timeline
ADR Adjuster
Slide Insurance
11.2022 - Current
Claims Team Leader
Heritage Insurance
12.2021 - 09.2022
Property Field Adjuster
Heritage Insurance
12.2019 - 11.2022
Property Desk Adjuster
Heritage Insurance
04.2017 - 11.2022
No Degree -
St. Petersburg College (SPC)
05.2001 -
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