Dynamic Operations Manager with a proven track record at POINT2POINT LOGISTICS, enhancing company revenue and driver retention through expert supply chain management and exceptional customer service. Spearheaded quality control processes and safety compliance, showcasing strong data analysis and change management skills. Passionate about driving efficiency and profitability in fast-paced environments.
Overview
25
25
years of professional experience
Work History
OPERATIONS MANAGER
POINT2POINT LOGISTICS
01.2018 - Current
Oversee the daily shipping operations for courier, and expedite business
Direct activities of staff on safety, repairs, and maintenance to equipment, vehicles, and garaging
Inspect trucks prior to delivery, checking for proper stowage of packages
Develop the most efficient routes to avoid traffic and construction on local roads and highways
Perform a walk-around on the delivery vehicle before beginning a shift to verify the safe operating order
Work with various companies and brokers
Maintained flexibility to work a variety of shifts and days of week consistent with the demands of the retail environment including weekends, evenings, and other high-activity periods
Directed and monitored dispatching activities, including tracking, routing, and dispatching vehicles
TERMINAL MANAGER
BP EXPRESS
01.2021 - 05.2023
Managed daily operations of the terminal, including staff scheduling and inventory management.
Developed safety protocols to ensure compliance with OSHA regulations and company policies.
Coordinated with maintenance personnel to address any equipment issues in a timely manner.
Monitored customer satisfaction levels through regular surveys and feedback sessions.
TERMINAL MANAGER
SERVICE TRANSFER INC.
01.2019 - 12.2021
Maintained safety programs throughout the terminal by conducting meetings and communicating safety program messages
Increased company revenue
Enhanced driver recruiting and driver retention
Facilitated delivery of dispatched intermodal freight by assigning boards and developing contingency plans
Handled customer and employee injuries, incidents, and accidents
Directed and monitored intermodal dispatching activities, including tracking, routing, and dispatching vehicles
LOGISTICS OPERATIONS SUPERVISOR
PATRIOT LOGISTICS
01.2018 - 01.2019
OPERATIONS SUPERVISOR
BEST WAREHOUSE AND TRANSPORTATION
01.2015 - 12.2018
Boosted accuracy in outbound and inbound operations by initiating quality control processes on incoming and outgoing freight
Coordinated and monitored maintenance and repair of company vehicles to provide
Increased company revenue
Evaluated vendor proposals against criteria such as quality standards, delivery schedules, and pricing structures
Oversaw intermodal transportation & work schedules of 25 drivers
Enforced regulatory safety rules and company safety policy
Maintained compliance with DOT safety regulations, accurately documenting driver qualifications, permits, and equipment information
OPERATIONS SUPERVISOR
GREEN LOGISTICS
01.2013 - 12.2015
Oversaw transportation of 25 drivers, daily by coordinating personnel and developing efficient routes and workload schedules
Conducted field safety audits and driver safety training
Utilized problem-solving skills to resolve customer service issues quickly and efficiently
Planned, scheduled, and assigned work activities for personnel
Ensured compliance with Department of Transportation regulations related to freight dispatch activities
Education
LOAN SIGNING SYSTEM -
01.2009
ASSOCIATE OF SCIENCE - POLITICAL SCIENCE
BRESCIA UNIVERSITY
CA
01.2004
NOTARY SIGNING -
NNA
01.2004
COMPLETED COURSEWORK TOWARDS FREIGHTBROKERBOOTCAMP -
Skills
Supply Chain Management
Supply Chain Logistics
Data Analysis
Revenue Generation
Time Management
Customer Service
Safety Compliance
Logistics Management
MS Office
Onboarding and Orientation
Team Leadership
Safety Management
Accomplishments
Terminal Manager of the Month - BP Express
Terminal Manager of the Quarter - Service Transfer
United States Navy Veteran
References
References available upon request
Timeline
TERMINAL MANAGER
BP EXPRESS
01.2021 - 05.2023
TERMINAL MANAGER
SERVICE TRANSFER INC.
01.2019 - 12.2021
OPERATIONS MANAGER
POINT2POINT LOGISTICS
01.2018 - Current
LOGISTICS OPERATIONS SUPERVISOR
PATRIOT LOGISTICS
01.2018 - 01.2019
OPERATIONS SUPERVISOR
BEST WAREHOUSE AND TRANSPORTATION
01.2015 - 12.2018
OPERATIONS SUPERVISOR
GREEN LOGISTICS
01.2013 - 12.2015
LOAN SIGNING SYSTEM -
ASSOCIATE OF SCIENCE - POLITICAL SCIENCE
BRESCIA UNIVERSITY
NOTARY SIGNING -
NNA
COMPLETED COURSEWORK TOWARDS FREIGHTBROKERBOOTCAMP -