Vincent R. Krater
Tempe,AZ
Summary
Goal-orientated manager dedicated to continuous improvement with over fifteen years experience in management. Focus on team building and bringing the best result possible for the customer.
Overview
16
16
years of professional experience
Work History
Realtor
Reality One/EXP Reality
10.2023 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Closing Operations Manger
JP Morgan / Chase Bank
05.2018 - 09.2023
- Manage and update all procedure changes / Provide feedback and solutions regarding procedure changes to senior management staff
- Development of staff through regularly scheduled one-on-ones; focusing on performance metrics and providing coaching as necessary to insure and better overall understanding of the day-to-day processes and enhance growth within the department
- Managed a closing operations staff of 18 and ensured employees were compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Quality Assurance Manager
JP Morgan / Chase Bank
03.2013 - 05.2018
- Lead the development of the reporting team to centralize and unify the distribution of daily QC assignments to the staff and management
- Worked closely with senior management to create and implement the QC review checklist used to perform internal audits / reviewed completed work by the QC staff to insure proper completion.
- Provided on-site QC support to Chase Relationship Managers to continually build and strengthen relationships between departments
- Performed department training as well as work closely with the management team to update and revise department procedures
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
Support Specialist Supervisor
JP Morgan, Chase
10.2008 - 03.2013
- Provide phone and on-site support for internal and external users, as well as technical support for business applications
- Implemented proactive monitoring measures to identify potential problems before escalation, resulting in improved system performance.
- Involved in weekly meetings with IT and the Quality Department to help prioritize current issues with various applications
- Thorough background and knowledge of Alt-A, FNMA and Subprime guidelines
- Act as a liaison between the end user and the developers; assist with pinpointing system issues and testing the fix
- Work with Credit Vendors to troubleshoot, determine and correct account set up issues
Skills
- Client relations
- Contract negotiation
- Strong negotiation skills
- Comparative market analysis
- Staff management/Team Building
- Time management
References
Available on Request
Timeline
Realtor
Reality One/EXP Reality
10.2023 - Current
Closing Operations Manger
JP Morgan / Chase Bank
05.2018 - 09.2023
Quality Assurance Manager
JP Morgan / Chase Bank
03.2013 - 05.2018
Support Specialist Supervisor
JP Morgan, Chase
10.2008 - 03.2013
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