Valissa Reynolds
Memphis,TN
Summary
Skilled in customer service and data entry, demonstrated through impactful roles at Morrow Group with EXP Reality and General Electric Company. Excelled in reducing errors and improving efficiency by leveraging call center experience and conflict resolution skills. Achieved notable enhancements in workflow and customer satisfaction by focusing on strategic problem-solving and effective communication.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Morrow Group With EXp Reality
05.2023 - Current
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Interact with customers to process information in response to inquires, concern, and request about services and products
- De-Escalate customer issue with proven conflict mediation and problem solving abilities.
Receiving Clerk
General Electric Company
10.2021 - 05.2023
- Regularly reviewed invoices and double-checked orders.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
Warehouse Receiving Clerk
Mahle After MArket
06.2020 - 09.2021
- Improved warehouse efficiency by accurately receiving, processing, and organizing incoming shipments.
- Assisted in optimizing warehouse layout for efficient space utilization, resulting in better organization and improved workflow.
- Reduced errors in order processing by carefully inspecting received goods for damages or discrepancies and reporting any issues promptly.
- Ensured compliance with safety regulations by maintaining a clean and hazard-free work environment at all times.
Education
Memphis Real Estate School
Memphis, TN06.2023
No Degree - Medical Assisting
Remington College - Baton Rouge
Memphis, TN08.2013
High School Diploma -
Mitchell High School
Memphis, TN05.2012
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
Timeline
Customer Care Representative
Morrow Group With EXp Reality
05.2023 - Current
Receiving Clerk
General Electric Company
10.2021 - 05.2023
Warehouse Receiving Clerk
Mahle After MArket
06.2020 - 09.2021
Memphis Real Estate School
No Degree - Medical Assisting
Remington College - Baton Rouge
High School Diploma -
Mitchell High School
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