Brooklynn Johnson
Gentry,AR
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, reliable, punctual and productive professional when working. I have a passion for helping others and I do whatever it takes to achieve that.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Patrick Pulliam- EXP Reality
08.2022 - 10.2022
- Answered phone calls, delivering messages to staff and greeting clients.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Client Account Lead
Outdoor Cap Company
04.2022 - 08.2022
- Collaborated with sales teams to upsell products and services, driving revenue growth for the organization.
- Managed the resolution of complex client issues in a timely manner, ensuring minimal disruption to their operations and maintaining high satisfaction levels.
- Developed customized account strategies tailored to individual client needs, resulting in successful long-term partnerships.
- Provided comprehensive support during client onboarding processes, promoting seamless transitions into new partnerships.
- Helped design and create products for clients that satisfied their wants and helped them achieve the goals they were going for.
CNA
Home Helpers Group Llc
05.2020 - 06.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted patients with transferring from bed to wheelchair and wheelchair to shower, car, couch etc...
- Assisted patients with transportation to and from appointments and every day activities to help maintain a more normal life.
Registered Dental Assistant
Jason Smith Dentistry
08.2020 - 10.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Med Surg Unit Secretary
Ozark Community Hospital
03.2018 - 09.2018
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
Education
Pre Nursing - Nursing
Crowder College
Neosho, MO2026
RDA -
Apex Dental Education
Bentonville, AR08.2020
CNA -
Prometric
Rogers, AR12.2018
High School Diploma -
Bentonville Highschool
Bentonville, AR05.2017
Skills
- Customer Service
- Patient care
- Data Entry
- Computer Skills
- Office Administration
- Customer and client relations
- Strong Problem Solver
- Documentation and Recordkeeping
- Professional Communication
- Database entry
- Professional and mature
Certification
CPR
Timeline
Administrative Assistant
Patrick Pulliam- EXP Reality
08.2022 - 10.2022
Client Account Lead
Outdoor Cap Company
04.2022 - 08.2022
Registered Dental Assistant
Jason Smith Dentistry
08.2020 - 10.2020
CNA
Home Helpers Group Llc
05.2020 - 06.2021
Med Surg Unit Secretary
Ozark Community Hospital
03.2018 - 09.2018
Pre Nursing - Nursing
Crowder College
RDA -
Apex Dental Education
CNA -
Prometric
High School Diploma -
Bentonville Highschool
CPR
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