Vincent Seaberry
Baldwin,NY
Summary
Insurance Underwriter with a background in guiding auto customers through coverage analysis, reviewing 26-40 applications per day across 1-2 coverage lines, quote details, and policy changes with 94%-97% accuracy. Brings strong Excel skills, careful customer data review, and a consistent focus on identifying premium discounts that support retention and better decisions. Known for courteous communication and creative problem solving that helps ensure accurate, customer-focused underwriting support.
Overview
28
28
years of professional experience
Work History
Manager
Seamorhen II
04.2010 - Current
- Resolved 0-10 customer service complaints per week by applying issue resolution and policy documentation standards.
- Managed [number] employee coaching sessions weekly to address performance gaps and lift team productivity.
- Maintained compliance with company policies, objectives, and communication standards across daily operations.
- Monitored employee performance and retrained staff to correct problems and improve productivity.
- Interviewed, hired, and trained new employees to support staffing needs and team readiness.
- Monitored equipment efficiency, supplies, and manpower requirements to meet expected demand.
- Inspected incoming supplies for materials specifications and quality standards, while providing ongoing training through needs assessments.
Driver/Operator
Call-A-Head
08.2026 - 09.2026
- Documented customer interactions accurately and maintained detailed records for ongoing service needs.
- Explained insurance product details clearly to support informed customer conversations.
- Processed policy updates and renewals with attention to accuracy and customer needs.
- Entered customer information into internal systems and kept records current throughout each workday.
- Reviewed vehicle condition before each trip and reported maintenance concerns promptly.
- Loaded and secured items before transport to support safe and organized deliveries.
- Maintained accurate delivery records and trip logs for daily operational tracking.
- Communicated pickup status and arrival updates to customers and dispatch contacts.
- Followed assigned routes carefully to support on-time service and consistent daily coverage.
- Assisted with loading and unloading at pickup and drop-off locations as needed.
- Interacted professionally with customers to answer basic service questions and confirm delivery timing.
- Completed routine paperwork related to deliveries, transfers, and customer acknowledgments.
- Responded to schedule changes and adjusted route plans to maintain service continuity.
- Checked orders and shipment details against paperwork before leaving each stop.
Insurance Underwriter
GEICO
05.2012 - 08.2026
- Handle 10-12 calls per hour while answering coverage questions and guiding policyholders through options.
- Analyze customer needs to recommend suitable coverage, upsell products, and support cross-selling conversations.
- Compile data in Excel from multiple sources to support reporting and accurate record keeping.
- Explain coverage options clearly, answer customer concerns, and communicate policy details with patience.
- Resolve customer issues with team members to improve operations and deliver workable solutions.
- Strengthen client retention by identifying premium discounts and savings opportunities during follow-up conversations.
- Maintain a pleasant, professional tone while collaborating with teammates to meet project requirements and deadlines.
Floor Worker, Driver
New York Times
01.1999 - 09.2009
- Maintained a 99% safety record by following loading procedures, OSHA rules, and secure handling practices.
- Operated forklifts, pallet jacks, and carts safely to position lifting devices under loaded pallets and boxes for transport.
- Handled heavy loads up to 55 pounds consistently while completing physically demanding tasks in a fast-paced environment.
- Packaged freight and secured materials with strapping equipment to prevent damage during transport.
- Communicated task updates with coworkers and supervisors to keep work moving smoothly and support process coordination.
- Arrived on time and maintained regular attendance to support schedule coverage and dependable daily operations.
Education
Insurance License - Licensed For: NY, NJ, CT, NH, RI
GEICO
Woodbury, NYClass D License - School Bus Driver Endorsement
Ferrari Driving School
Astoria, NY01-2009
Associate of Arts - Business Administration and Management
Queensborough Community College of The City University of New York
Oakland Gardens, NY06-2001
Skills
- Sales techniques
- Cross-selling and upselling
- Customer follow-up
- Customer service
- Insurance product explanation
- Data entry
- Call handling
- Policy documentation
- Issue resolution
- Record keeping
- Property and casualty insurance
- Life insurance products
- Claims processing
- Underwriting support
- Policy renewals
- Insurance licensing
- CRM Software
- Salesforce
Timeline
Driver/Operator
Call-A-Head
08.2026 - 09.2026
Insurance Underwriter
GEICO
05.2012 - 08.2026
Manager
Seamorhen II
04.2010 - Current
Floor Worker, Driver
New York Times
01.1999 - 09.2009
Associate of Arts - Business Administration and Management
Queensborough Community College of The City University of New York
Class D License - School Bus Driver Endorsement
Ferrari Driving School
Insurance License - Licensed For: NY, NJ, CT, NH, RI
GEICO