Vincent R Shroyer
Schertz,TX
Summary
Natural leader and accomplished law enforcement professional with strong history of success at handling demanding shift management challenges and tactical situations. Demonstrated abilities in meeting coverage requirements and building highly professional team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Patrol Supervisor
Smith Protective Services
09.2022 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Trained security workers on site-specified procedures.
- Performed security investigations and reported findings to client management.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Armed Security Officer
Sunstates Security
11.2020 - 07.2022
- Same job, took over contract at RBFCU from Smith
Armed Security Officer
Smith Protective Services Inc.
11.2018 - 11.2020
- Executed security details to protect Randolph Brooks Federal Credit Union (RBFCU) grounds, assets, and customers and prevent loss at RBFCU headquarters in San Antonio TX
- Implemented a continuous officer training program known as the Six-Minute program: a twice-weekly, continuing-education program which keeps officers up to date on policies, procedures, and skills
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Monitored CCTV cameras and alarm systems for security breaches.
- Ensured Nevada Gaming Commission compliance.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
Assistant Security Manager / Defensive Tactics Instructor / VDI Instructor
Peppermill Casino
11.2015 - 03.2018
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted education, training and professional development programs to increase security personnel efficiency.
- Implemented a continuous officer-training program known as the Six-Minute program: a twice-weekly, continuing-education program which keeps officers up to date on policies, procedures, and skills.
- Investigated, prepared and submitted incident reports.
- Supplied security coverage by managing staff schedules to meet operational needs of facility.
- Attended safety meetings, conferences and seminars to improve skills, gain expert knowledge and network with industry specialists.
- Gathered and compiled data to prepare budget and personnel requests and formulate justifications.
- Developed contingency plans to formulate response and procedures for emergency situations.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Kept team compliant with security protocols and appearance standards.
Education
BBA - Business Management
Brigham Young University - Idaho
Rexburg, ID06.2026
Skills
- Leadership Skills
- Client Support
- Security Personnel Training
- Emergency Situations
- Surveillance Operations
- Artificial Respiration
- Safe Weapons Usage
- Disciplinary Action
- Detailed Documentation
- Performance Evaluations
- Customer Accounts Management
- Security Administration
Accomplishments
- Achieved stronger training for my team by designing and implementing a program called "Six Minute Training"
- Completed over 80 hours of instructor training in Verbal Defense & Influence (VDI)
- Certified in Advanced Weapons Retention
Certification
Verbal Defense and Influence Instructor
Officer Safety System Instructor
Defensive Tactics Instructor
Schedule Creation
Timeline
Security Patrol Supervisor
Smith Protective Services
09.2022 - Current
Armed Security Officer
Sunstates Security
11.2020 - 07.2022
Armed Security Officer
Smith Protective Services Inc.
11.2018 - 11.2020
Assistant Security Manager / Defensive Tactics Instructor / VDI Instructor
Peppermill Casino
11.2015 - 03.2018
BBA - Business Management
Brigham Young University - Idaho
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