Vincent Smith
Wells
Summary
Professional service desk specialist with strong background in delivering technical support and solutions. Skilled in troubleshooting, customer service, and issue resolution. Excel in team collaboration and adapting to dynamic environments. Reliable, results-driven, and focused on achieving positive outcomes.
Overview
6
6
years of professional experience
Work History
Utility
Applegreen Corportation
06.2024 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Service Desk Team Member
Thomas College
10.2021 - 05.2024
- Communicating with the Information Services department to minimize digital security risk for the campus technologies
- Cooperating with coworkers to organize and complete projects for the head of library services
- Concise communication skills to assist patrons in troubleshooting
Community Assistant
Thomas College
08.2021 - 05.2024
- Effective Communication with Thomas College community as we are often the first response professional staff
- Responsible for understanding and maintaining school policy and guidelines
- Mitigating situations that require confidentiality
Traffic Control
Glidden Excavation & Paving
05.2020 - 08.2023
- Coordinating construction zones on roadways per Maine DOT and federal guidelines
- Collaborating with flagging companies, Maine Dot, and various subcontractors to ensure efficiency and safety by OSHA standards
- Expected to be early and/or leave late to have an environment ready for multiple crews
Crew Member
McDonald’s
02.2019 - 07.2020
- Responsible for coordinating with other staff to produce quality products at a reasonable pace
- Expected to work with the same quality, regardless of how busy it was
Education
Bachelor of Arts - Political Science
Thomas College
Waterville, ME05.2024
Skills
- Prioritized Task Organization
- Collaborative Team Member
- Conflict Resolution Support
- Project Scheduling
- Detailed Visual Analysis
- Traffic Management Supervisor
- Client Relations
- Constructive Outlook
- Critical Thinking Skills
Leadership Experience
Thomas College, Community Assistant, 08/21, 05/24, Effective Communication with Thomas College community as we are often the first response professional staff, Responsible for understanding and maintaining school policy and guidelines, Mitigating situations that require confidentiality
Timeline
Utility
Applegreen Corportation
06.2024 - 03.2025
Service Desk Team Member
Thomas College
10.2021 - 05.2024
Community Assistant
Thomas College
08.2021 - 05.2024
Traffic Control
Glidden Excavation & Paving
05.2020 - 08.2023
Crew Member
McDonald’s
02.2019 - 07.2020
Bachelor of Arts - Political Science
Thomas College
Similar Profiles
David MeltonDavid Melton
Project Manager, PMO at Neogen CorportationProject Manager, PMO at Neogen Corportation
Alex LinAlex Lin
Technical manager at Novatek Microelectronics CorportationTechnical manager at Novatek Microelectronics Corportation
Kyle MachadoKyle Machado
Assistant Project Manager - Intern at Mcdonald Electrical CorportationAssistant Project Manager - Intern at Mcdonald Electrical Corportation