Analytical Systems Engineer with hands-on experience in areas of system administration, implementation and support. Knowledgeable and seasoned professional recognized for outstanding maintenance and troubleshooting abilities coupled with solid experience in various application stacks. Dedicated to implementing innovative solutions to solve technical challenges.
Overview
21
21
years of professional experience
Work History
Sr. Systems Engineer I Cloud Computing
GEICO - IT
Chevy Chase, MD
01.2016 - 09.2024
Designed and delivered mission-critical infrastructure to maintain consistent availability and performance.
Evaluated emerging technology factors around cost comparison, portability, and usability.
Performed root cause analysis and created corrective action strategies to mitigate risks.
Monitored system performance metrics such as disk space utilization, CPU usage, memory utilization, and network traffic.
Provided technical support to internal customers on various computer hardware and software-related issues.
Streamlined production operations, increasing productivity.
Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
Administered application stacks and executed performance tuning to optimize session performance by eliminating performance bottlenecks.
Verified stability, security, and scalability of system architecture.
Assisted with the development of long-term strategic goals for the systems engineering team in alignment with business objectives.
Performed daily maintenance tasks for the upkeep of server systems, including backups and system health checks.
Achieved cost savings by developing functional solutions to problems.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Ensured compliance with industry regulations regarding data privacy and security standards.
Recorded systems information and documented design specifications and installation instructions.
Planned, implemented, and integrated updated system-oriented projects.
Consultant Engineer
Kavaliro
Chevy Chase, Maryland
07.2015 - 01.2016
Generated engineering documentation and oversaw design projects.
Conducted analyses addressing failure, reliability, or yield improvement.
Conferred with technical personnel to prepare designs or operational plans.
Provided technical guidance during installation of engineered products at customer sites.
Planned, scheduled, monitored, and tracked all phases of engineering projects from conception through completion.
Avoided data loss by creating backups of programs.
Exceeded customer satisfaction by finding creative solutions to problems.
I helped with customer requests and answered questions to improve satisfaction.
Completed routine maintenance and repair.
Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked effectively in team environments to make the workplace more productive.
Approached customers and engaged in conversation through the use of practical interpersonal and people skills.
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Sr. Systems Analyst | Enterprise Architecture
Genral Dynamics INformation Technology
Washington, DC
05.2011 - 06.2015
Analyzed existing systems to identify potential problems and areas for improvement.
Tested, maintained, and monitored computer programs and systems.
Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
Conferred with clients regarding information processing or computation needs.
Expanded or modified the system to serve new purposes or improve workflow.
Provided technical support for users on system issues, including troubleshooting hardware and software applications.
Conducted research and analysis of business processes to develop solutions that improve efficiency and reduce costs.
Evaluated vendor products in order to recommend solutions that meet the needs of the organization.
Maintained quality-focused performance benchmarks and schedules when directing project teams.
Mapped industry standard design patterns to existing code base to derive component architecture model of system.
Collaborated with cross-functional teams to develop innovative solutions for complex problems.
Explored new technologies and tools for productivity, security, and quality assurance purposes.
Monitored performance metrics for all supported systems in order to detect potential problems before they become critical issues.
Assisted in developing strategies for long-term IT infrastructure planning.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Achieved cost savings by developing functional solutions to problems.
Sr. Internet Administrator | Data Center Mgmt.
Automatic Data Processing, ADP
Alpharetta, GA
08.2007 - 05.2011
Configured and maintained network routers, switches, firewalls, and other networking equipment
Troubleshot hardware, software, and network problems to identify root causes of malfunctions.
Monitored website privacy settings to prevent intrusions and security breaches.
Monitored server performance to ensure optimal system operations
Analyzed log files for identifying suspicious activity or malicious code injections.
Deployed patches and upgrades to keep web servers secure from potential threats.
Performed regular backups of critical data on the company's web servers.
Implemented security measures such as antivirus software, malware protection, and intrusion detection systems.
Updated and maintained databases with current information.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Exceeded customer satisfaction by finding creative solutions to problems.
Utilized various software and tools to streamline processes and optimize performance.
Prioritized and organized tasks to efficiently accomplish service goals.
Completed routine maintenance and repair.
Recognized by management for providing exceptional customer service.
Internet Administrator | Network Operation Center
Automatic Data Processing, ADP
Bridgewater, NJ
03.2004 - 08.2007
Configured and maintained network routers, switches, firewalls, and other networking equipment.
Monitored server performance to ensure optimal system operations.
Performed regular backups of critical data on the company's web servers.
Monitored website privacy settings to prevent intrusions and security breaches.
Resolved issues related to internet access and connectivity.
Identified and resolved website glitches, server problems, and incorrect formatting.
Troubleshot hardware, software, and network problems to identify root causes of malfunctions.
Deployed patches and upgrades to keep web servers secure from potential threats.
Installed web-based applications such as intranets, extranets, and content management systems.
Analyzed log files for identifying suspicious activity or malicious code injections.
Monitored website uptime and availability metrics using tools like Pingdom or Uptrends.
Performed regular software tests to confirm proper functionality in applications and programs.
Exceeded customer satisfaction by finding creative solutions to problems.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Updated and maintained databases with current information.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Education
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus
Hyattsville, MD
Associate of Science - Management Information Systems
Strayer University
Washington
Google Cybersecurity Certificate Program - Cybersecurity
Coursera
United States
Skills
Network infrastructure administration
Cybersecurity frameworks
Troubleshooting and analysis
Switches and routers
Windows server administration
Cloud services
Cloud computing expertise
Cybersecurity best practices
Network administration
Data analysis
Expert problem solving
Process documentation
Quality assurance
Root-cause analysis
Hardware configuration
Advanced troubleshooting
Virtualization technologies
Standard operating procedures
Incident response planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. Systems Engineer I Cloud Computing
GEICO - IT
01.2016 - 09.2024
Consultant Engineer
Kavaliro
07.2015 - 01.2016
Sr. Systems Analyst | Enterprise Architecture
Genral Dynamics INformation Technology
05.2011 - 06.2015
Sr. Internet Administrator | Data Center Mgmt.
Automatic Data Processing, ADP
08.2007 - 05.2011
Internet Administrator | Network Operation Center
Automatic Data Processing, ADP
03.2004 - 08.2007
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus
Associate of Science - Management Information Systems
Strayer University
Google Cybersecurity Certificate Program - Cybersecurity