Hugo Demichele
Port Saint Lucie,FL
Summary
Experienced Systems Engineer with expertise in designing, implementing, and optimizing complex systems across diverse industries. Skilled in system architecture, troubleshooting, and problem-solving, with a deep understanding of hardware, software, and network integration. Collaborative team player with a proven track record of delivering high-performance solutions, improving system reliability, and ensuring seamless integration across multiple platforms. Specialized in systems analysis, process automation, and performance tuning to deliver cost-effective and scalable solutions. Exceptional project management skills, capable of handling multiple projects simultaneously while meeting strict deadlines and maintaining high-quality standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Systems Engineer
Ilumed
11.2023 - Current
- Performed root cause analysis to provide resolutions for production issues.
- Optimized networked software and operating systems by applying updates and patches.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Implemented networking and server (ESXi hosts, vCenter and Windows Server 2019 & 2022) changes to meet company budgets and needs.
- Completed software updates and assessed security patches for optimized computer use.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Wrote and maintained custom scripts (PowerShell) to increase system efficiency and performance time.
Systems Engineer - MSP
Tech1
03.2023 - Current
- Verified compliance with applicable performance metrics and compatibility expectations.
- Managed and monitored installed systems for highest level of availability.
- Participated in system development life cycle from requirements analysis through system implementation.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Systems Administrator
American Wire Group
04.2021 - 11.2023
- Analyze, design, develop, implement, support, and document functions for hardware and applications utilized within the Windows environment
- Monitor and administer systems including Ubiquiti switches, Palo Alto IONs, Sonicwall and Checkpoint firewalls
- Perform tuning, documentation, installation, and troubleshooting on any issues related to technology using ticketing system
- Support cloud storage technologies and provided training and direction to other technical staff
- Maintain Linux servers via SSH to perform functions such as adding/deleting users, label printers, and site locations
- Assist with implementation of Palo Alto's Prisma Access and SD-WAN configuration across remote sites and Mobile users
- Used KnowBe4's phishing simulations and training campaigns to educate users on the latest threats
JR Systems Administrator
Kin Properties
10.2018 - 03.2021
- Maintained smooth operation of Windows and Mac computer systems
- Made necessary network configuration changes using Cisco's CLI for our Cisco Access and Core switches
- Set up administrator and service accounts, maintained system documentation, tuned system performance, installed system-wide software, and allocated mass storage space using VSphere on a VxRail cluster
- Made recommendations to purchase hardware and software, coordinated installation, and provided backup recovery
- Developed and monitored policies and standards for allocation related to the use of computing resources
- Patched applications and Windows using WSUS server and Ninite
- Configured GPOs to harden security and reduce the attack surface
- Maintained on-prem PBX NEC server
- Used Proofpoint for training campaigns to educate our users in various cybersecurity aspects
IT Support Specialist
H&H Tile
11.2014 - 10.2018
- Supported automated tools to perform maintenance tasks to install, configure, test, patch, and upgrade MS Server 2012, 2016, and MS Windows 10
- Configured, implemented, monitored, and maintained ERP systems and production environments
- Identified system malfunctions and/or other unsatisfactory occurrences to provide analysis and recommendations for resolution and prevention
- Installed software and granted minimal permissions for users to fulfill their roles
- Maintained various hardware peripherals such as HP printers, Fujitsu scanners, and VOIP phones
Education
Bachelor of Science - Information Technology Management
Keiser University
Fort Lauderdale, FL01.2020
Skills
- Powershell Scripting
- Cloud services
- System architecture design
- Backup testing
- Cybersecurity best practices
- Troubleshooting
- Network infrastructure administration
- Design and implementation
- Infrastructure support
- Windows server management
- Network administration
- Organizational improvement
Certification
- CompTIA A+
- MCSE
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Sr. Systems Engineer
Ilumed
11.2023 - Current
Systems Engineer - MSP
Tech1
03.2023 - Current
Systems Administrator
American Wire Group
04.2021 - 11.2023
JR Systems Administrator
Kin Properties
10.2018 - 03.2021
IT Support Specialist
H&H Tile
11.2014 - 10.2018
Bachelor of Science - Information Technology Management
Keiser University
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