Autodesk
Vincent Warren
Richmond,Michigan
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Experience in software licensing practices and many different design software suites. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
6
6
years of professional experience
Work History
IT Support Specialist
Paslin Co.
09.2021 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for over 500 employees.
- Loaded software, granted permissions, and configured hardware and licensing for new employees as part of onboarding process.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Used ticketing systems to manage and process support actions and requests.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
IT Support Specialist
Mitchell Plastics
11.2018 - 09.2021
- Worked with MES to deliver JIT products to the customer on time
- Used ticketing systems to manage and process support actions and requests.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Support and maintenance of computer systems on the manufacturing floor of assembly and plastic injection molding
- Delivered onsite technical support for 200 employees and manufacturing equipment.
Education
Associate of Applied Science - IT Support Specialist
Baker College
Flint, MI06.2018
Skills
- Software Installation
- Printer troubleshooting
- ITIL Processes
- Virtualization Technologies
- Help Desk Experience
- Ticketing system proficiency
- Remote Support Capabilities
- Desktop support
- Asset Management
- Application support
- Software Licensing
- SQL
Accomplishments
- Collaborated with team of 6 in the development of UV Printing directly from MES.
- Achieved JIT production through effectively helping with manual data transfers of MES data during a catastrophic IT event.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureCareer advancement401k matchPaid sick leaveHealthcare benefitsPaid time offQuote
You miss 100% of the shots you never take.
Wayne Gretzky
Software
Catia
Rockwell
TeamCenter
Tecnomatics
Unigraphics
PLEX
Microsoft 365
Timeline
IT Support Specialist
Paslin Co.
09.2021 - Current
IT Support Specialist
Mitchell Plastics
11.2018 - 09.2021
Associate of Applied Science - IT Support Specialist
Baker College
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