Vincent Whitemarsh

• Managed a caseload of clients while supporting progress toward mental health goals through individualized service plans.

• Assisted clients in navigating government benefits programs (e.g., SNAP, SSI, housing subsidies) while ensuring accurate documentation and compliance with eligibility requirements.

• Collaborated with CCS team members and participated in trainings to maintain compliance with program standards and service guidelines.

• Reviewed and verified invoices submitted by contracted CCS providers to ensure accuracy, proper documentation, and compliance with contractual billing requirements.

• Conducted quality assurance audits of provider case notes and service documentation prior to payment authorization.

• Identified and resolved discrepancies in billing, documentation, or service authorization to ensure accurate payment processing and program compliance.

• Provided advocacy and daily support to adults with severe and persistent mental illness and/or substance use disorders, promoting stability and independent living.
• Administered and monitored client medications in accordance with treatment plans and established protocols.
• Collaborated with caseworkers, social workers, and medical professionals as part of a multidisciplinary treatment team to coordinate client care.
• Documented client progress, behavioral observations, and service interactions while maintaining accurate and confidential records.
• Monitored client well-being and reported significant changes in condition or treatment needs to supervisors and clinical staff.

• Supported individuals with varying abilities in daily activities while promoting engagement, independence, and adherence to program guidelines.
• Planned, facilitated, and tracked participation in in-house activities and community outings, ensuring accurate scheduling and resource coordination.
• Maintained detailed and confidential participant records, documenting progress, engagement, and outcomes to support program reporting and accountability.
• Coordinated with team members and supervisors to ensure activities aligned with organizational standards and regulatory requirements.