VINCENT WILLIAM TSUTSUI
Vallejo,CA
Summary
Achieved high customer satisfaction ratings by optimizing service delivery in manufacturing. Enhanced product quality through rigorous quality assurance practices. Cultivated a motivated workforce by demonstrating strong leadership and commitment to excellence.
Overview
11
11
years of professional experience
Work History
Dishwasher
Sardine Can
02.2026 - Current
- Operated dishwashing machinery to ensure cleanliness and efficiency in kitchen operations.
- Maintained organized workstations, streamlining workflow and reducing clutter during peak hours.
- Trained new staff on proper sanitation procedures and equipment usage for improved safety standards.
- Collaborated with kitchen staff to prioritize dishwashing tasks based on service demands and timing.
MANUFACTURING TECHNITIAN
METLSAW INC.
01.2022 - 01.2023
- Set up, operate, and maintain manufacturing equipment and machinery.
- Read and interpret blueprints, schematics, and technical drawings. Adjust machinery and equipment settings to optimize production efficiency.
- Assemble product components by hand or using power tools. Test finish products to ensure they meet quality standards. Inspect products for flaws and ensure adherence to customer specifications.
- Document manufacturing processes and maintain accurate records.
QUALITY ASSURANCE ADMINISTRATOR II
FEDEX GROUND
06.2019 - 01.2021
- Inspect packages for damage, incorrect labeling, or missing tracking information.
- Relabel packages with damaged barcodes or smeared IDs.
- Perform address corrections for misplaced or undeliverable packages.
- Provide professional customer service in person, over the phone, or via email. Communicate with customers regarding package issues and resolutions.
- Serve as the first line of contact for a variety of customer issues.
HVAC TECHNICIAN
BENICIA HEATING AND AIR CONDITIONING
03.2015 - 03.2019
- Install new heating, ventilation, air conditioning, and refrigeration systems in residential, commercial, or industrial settings.
- Connect systems to fuel and water supply lines, air ducts, and other components.
- Perform routine maintenance on HVAC system to ensure efficient operations.
- Inspect and maintain systems, clean ducts and filters, check for leaks, refill refrigerants, lubricate parts, and fix drainages.
- Troubleshoot equipment failures at the shop and at customer locations. Communicate with clients to explain issues and provide recommendations.
Education
HIGH SCHOOL DIPLOMA -
BENICIA HIGH
BENICIA, CA06.2007
Skills
- Strong work ethic
- Attention to detail
- Time management
- Friendly, positive attitude
- Customer focus
Accomplishments
FedEx Bravo Zulu Award 2021
Timeline
Dishwasher
Sardine Can
02.2026 - Current
MANUFACTURING TECHNITIAN
METLSAW INC.
01.2022 - 01.2023
QUALITY ASSURANCE ADMINISTRATOR II
FEDEX GROUND
06.2019 - 01.2021
HVAC TECHNICIAN
BENICIA HEATING AND AIR CONDITIONING
03.2015 - 03.2019
HIGH SCHOOL DIPLOMA -
BENICIA HIGH