Vincent A. Ramos
Mercedes Benz
San Antonio,TX
14
years of professional experience
Automotive Parts Professional with 10+ years of dealership parts experience and 14 years in the automotive industry. Skilled in parts sales and operations, inventory management, OEM systems, customer relationships, and team training, with extensive knowledge across domestic and import brands.
Work History
Parts Advisor
5 Years 1 Month- Average $80,000+ in monthly net wholesale sales and $70,000+ in monthly net counter sales.
- Manage 25+ recurring wholesale accounts, including independent German repair facilities, local and national collision centers.
- Maintain strong account relationships by anticipating and promptly fulfilling ongoing parts and maintenance needs.
- Manage inventory and supply needs to maintain appropriate stock levels while minimizing unnecessary costs.
- Resolve parts, order, and account issues to maintain customer relationships and support repeat business.
Parts Advisor
5 Years 5 Months- Managed daily parts orders, including recall inventory, ARO adjustments, VIN-specific orders, exchange orders, and warranty parts disposition.
- Researched and sourced parts across a wide range of domestic and import vehicles using physical catalogs and electronic systems.
- Assisted retail and service customers with parts identification, availability, pricing, and ordering.
- Trained and mentored junior employees on department procedures, systems, and customer service best practices.
- Maintained organized inventory and appropriate stock levels to support efficient parts and service operations.
Automotive Technician
9 Months- Diagnosed vehicle system and component issues using OEM diagnostic tools, technical resources, and repair procedures.
- Performed mechanical repairs and routine maintenance while adhering to dealership and manufacturer standards.
- Evaluated vehicle repair needs, identified required parts and labor, and communicated repair recommendations and timelines.
Parts Advisor
2 Years 4 Months- Assisted customers with parts identification and sales while providing knowledgeable service in a fast-paced automotive environment.
- Maintained organized parts inventory, merchandising, and stock levels to support daily sales and operational needs.
- Took on a leadership role among staff, helping coordinate daily priorities, support team members, and maintain efficient parts operations.
Skills
Proficient in Reynolds & Reynolds
Proficient in CDK Global
Purchasing oversight
Inventory Management
Team Training and Mentorship
Customer and Account Management
Wholesale Account Management
Warranty Parts Processing
Recall & Special Order Management
OEM Parts Research & Sourcing
Timeline
Parts Advisor
Mercedes Benz
07.2021 - CurrentRead More
Parts Advisor
Lithia Chrysler Dodge Jeep Ram Of Corpus Christi
01.2016 - 06.2021Read More
Automotive Technician
Autonation Toyota Corpus Christi
03.2015 - 12.2015Read More
Parts Advisor
Pull-A-Part
10.2012 - 02.2015Read More